Director of Education Operations - Haverhill YMCA

Job Details Level: Management

Job Location:

Haverhill YMCA - Haverhill, MA 01830

Position Type:
Full Time

Education Level: College or University

Salary Range: $73,000.00 - $82,000.00 Salary

Job Shift: Afternoons

Director of Education Operations – Amesbury & Georgetown

Lead. Inspire. Build Exceptional Education Programs.

• Provide overall leadership and operational oversight for education programs in Amesbury and Georgetown.
• Ensure programs are safe, engaging, developmentally appropriate, and responsive to the needs of children and families.
• Monitor enrollment, participation, staffing, space, equipment, and program needs to support continued growth and sustainability.
• Evaluate program effectiveness and use data and community trends to identify opportunities for improvement and expansion.
• Provide leadership for both year-round and seasonal programs, including summer camp.

• Recruit, hire, supervise, coach, and evaluate childcare and education staff.
• Ensure appropriate staffing levels and adult-to-child ratios are maintained.
• Provide staff with the tools, resources, and support needed to deliver high-quality programming.
• Coordinate and facilitate staff training, professional development, and ongoing learning.
• Build a positive, collaborative team culture focused on quality, accountability, and continuous improvement.

• Develop and maintain positive relationships with families, school administrators, licensing agencies, community organizations, and other partners.
• Serve as a knowledgeable and responsive resource for parents, staff, and community partners.
• Address questions, concerns, and complaints professionally and appropriately.
• Stay informed about out-of-school-time and early education trends and use that knowledge to strengthen local programming.

• Maintain compliance with Massachusetts Department of Early Education and Care (EEC) regulations, YMCA policies, and applicable federal, state, and local requirements.
• Ensure required documentation, records, training, and licensing requirements are maintained.
• Monitor program quality and curriculum implementation to ensure programs provide positive, age-appropriate experiences for children.
• Promote a culture of safety, inclusion, and high-quality care across all programs.

• Collaborate with the Haverhill YMCA Executive Director, Association leadership, and other YMCA departments to support strategic priorities.
• Participate in special events, fundraising initiatives, and community engagement efforts.
• Support marketing and promotion of YMCA education programs and services.
• Help develop long-term plans for the growth and success of education programs in Amesbury and Georgetown.

• Strong leadership experience in licensed early education, out-of-school-time programming, or a related field.
• Experience supervising, coaching, and developing childcare staff.
• Strong knowledge of child development, childcare operations, and program quality.
• Familiarity with Massachusetts EEC licensing regulations and requirements.
• Experience managing programs across multiple classrooms, age groups, or locations preferred.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities while maintaining high standards of quality and compliance.
• Ability to build strong relationships with families, staff, schools, licensing agencies, and community partners.
• Passion for supporting children, families, and staff while strengthening the community.

• FREE FAMILY YMCA Membership with access to fitness centers, pools, classes, and more.
• Employee discounts on YMCA programs, childcare, and camps.
• Paid training and professional development.
• Opportunities for career growth and advancement across the YMCA of the North Shore.
• Health, dental, and employer-funded life insurance for eligible full-time employees.
• Paid vacation, sick, and personal time.
• Retirement plan with a 12% employer contribution once vested — no employee match required.
• Join a mission-driven organization committed to strengthening communities through youth…