Clinic​/Practice Assistant, Orthopedics

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Mass General Brigham Medical Group Northern Massachusetts, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine.

The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.

Our Orthopedic and Sports Medicine team treats the full spectrum of sports related injuries and orthopedic conditions, from common injuries to the most complex. We offer a range of services such as sports conditioning, physical therapy, injury prevention, and surgical/non-surgical treatments.

We are seeking a full-time, 40-hour Practice Assistant to work onsite Monday through Friday from 8:30am to 5:00pm in our Orthopedic/Sports Medicine office. This Practice Assistant will float between 288 Groveland Street in Haverhill and 231 Sutton Street in North Andover.

Clinic/Practice Assistants at our Orthopedics and Sports Medicine practices in Haverhill and North Andover provide essential support before, during, and after patient visits. Responsibilities include scheduling appointments, obtaining prior authorizations, managing check-in and check-out tasks such as greeting patients, assisting with paperwork, collecting co-pays, and scheduling follow-ups. This role also supports the practice’s call center, handling a high volume of inbound calls (50–80 per day) to assist patients and triage inquiries.

Additional duties include monitoring patient flow, supporting clinicians and practice leadership, and performing other administrative tasks as needed.

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under close to general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department.

Does this position require Patient Care?
No

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy.
• May monitor patients in waiting room and respond to any needs for information.
• Assists in patient flow processes.

Education:

High School Diploma or Equivalent required.

Experience:

Healthcare office experience 0–1 year required.

Our Practice Assistants play an integral part in the…