General Manager

Job Summary

We are seeking a dynamic and experienced General Manager to oversee our operations and ensure a high standard of service in our establishment. The ideal candidate will have a strong background in food service management, hospitality, or related fields, with the ability to lead a diverse team while delivering exceptional customer experiences. This role requires a strategic thinker who can drive business growth and maintain operational excellence.

• Oversee daily operations of the establishment, ensuring adherence to company policies and procedures.
• Manage and lead a team of staff across various departments, fostering a positive work environment.
• Develop and implement effective strategies for customer service excellence and satisfaction.
• Coordinate with kitchen and bar staff to ensure quality food and beverage service, including coffee and catering services.
• Handle budgeting, forecasting, and financial reporting to maintain profitability.
• Conduct interviews, hire new staff, and provide ongoing training to enhance team performance.
• Monitor inventory levels and manage supply orders to ensure smooth operations.
• Address customer inquiries and resolve issues promptly to maintain high levels of satisfaction.
• Collaborate with marketing teams to promote events and special offerings within the hotel or restaurant setting.

• Proven experience in food service management or hospitality industry roles.
• Strong leadership skills with the ability to motivate and manage teams effectively.
• Excellent customer service skills with a focus on enhancing guest experiences.
• Knowledge of bartending practices and catering services is advantageous.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Strong communication skills for effective interaction with staff, customers, and vendors.
• Experience in interviewing candidates and conducting performance evaluations is preferred.
• Familiarity with coffee service standards is a plus for establishments focusing on beverage quality.

Join us as we strive for excellence in our operations while creating memorable experiences for our guests!

Job Type: Full-time
Pay: $65,717.00 - $68,000.00 per year

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

• Day shift
• Evening shift
• Night shift

• Restaurant management: 1 year (Required)

• Night Shift (Required)

• Haverhill, MA 01830 (Required)

• Haverhill, MA 01830:
  Relocate before starting work (Required)

Work Location:

In person