Deskside​/Desktop Support Technician

Deskside Support Technician

We are seeking a reliable and motivated Deskside Support Technician with hands-on experience in end-user support. The ideal candidate should be comfortable working independently while also collaborating effectively with remote teams to ensure seamless IT support and service delivery.

Key Responsibilities:

• Provide deskside and remote technical support to end users for hardware, software, and network-related issues
• Install, configure, and troubleshoot desktops, laptops, printers, and peripheral devices
• Respond to service tickets and resolve issues in a timely manner
• Support operating systems, standard office applications, and enterprise tools
• Coordinate with remote IT teams to resolve complex technical problems
• Maintain accurate documentation of incidents, resolutions, and asset inventory
• Assist with onboarding/offboarding processes, including device setup and user access
• Ensure compliance with company IT policies and procedures

Required Skills &

Qualifications:

• Proven experience in deskside or IT support roles
• Strong troubleshooting skills across Windows/Mac environments
• Ability to work independently with minimal supervision
• Comfortable collaborating with distributed/remote teams
• Good communication and customer service skills
• Basic knowledge of networking concepts (LAN/WAN, VPN, etc.)

Preferred Qualifications:

• Relevant certifications (e.g., CompTIA A+, ITIL)
• Experience with ticketing systems and remote support tools