IT Infrastructure Technician

Contract Type: Permanent, full time (37 hours per week, 52 weeks per year)

Are you an IT Infrastructure Technician looking to support the education system?

We want an IT Infrastructure Technician to support our schools to make teaching easy, help students enjoy learning and promote the power of technology in supporting classrooms getting more exciting and efficient in the future! We are looking for an IT Infrastructure Technician to be based at our Head Office at Homefield Road, Haverhill and to travel to our schools across the region.

We value our employees by reinvesting in opportunities for career growth and benefits that ultimately reinforce the integrity of the Trust.

• Positive work/life balance
• Friendly and supportive working environment
• Supportive and positive management
• Motivation to grow and learn
• Variety and job satisfaction

• Unity Schools Partnership is a progressive and growing MAT (of 40 schools) that is transforming the way IT is delivered, managed and supported in our schools through the innovative use of IT to deliver excellent user focused services that are recognised by our peers as leading in the Education sector.
• As part of the team, you will have access to a wide and varied range of technologies across Primary, Secondary and Special Education, with support from your colleagues who promote a cohesive work culture with diverse ideas which help form strong solutions.

IT Infrastructure Technicians provide 1st and 2nd line support and assist IT Infrastructure Engineers with 3rd line support. You will be providing IT support for our Head Office staff as well as assisting with IT support within schools where required. Duties will include looking after IT equipment and software.

IT Infrastructure Technicians are based at Head Office and work as part of the Trust wide IT team and additionally support staff and pupils within our schools. Your day-to-day work usually involves:

• acting as the first point of contact for IT queries in a timely and professional manner, as a representative of the Trust’s ICT service delivery
• assisting with maintenance of Apple iPad software including IOS updates for all sites
• deploying iPads to sites as required ensuring all items are accounted for
• providing roaming support to any school as required
• when required supporting with the transition of IT systems for schools joining the Trust
• you may be required to provide IT cover within schools as and when needed and directed by the Head of IT Operations and Infrastructure. This is a site and field-based role

• knowledge and experience of working with multiple ICT technologies
• proven experience in ensuring a safe, secure and compliant ICT environment
• ability to develop positive working relationships
• to enjoy working in a learning environment and have great patience, diplomacy and good communication skills
  • experience of driving through effective change sensitive to the needs of the organisation
• excellent organisational skills, the ability to prioritise, work under pressure and meet deadlines
• energy, drive, enthusiasm and ideas for improving processes
• to be accurate and diligent
• the ability to communicate the realities and possibilities of ICT to non-technical audiences including Trustees, Senior Leaders, managers and staff
• passion for learning and development
• the ability to work alone or as part of a team
• an awareness of health and safety

You can view a full list of requirements in the job description and person specification. If you think you have what it takes to be successful in this role, even if you don’t meet all the requirements, please apply. We’d appreciate the opportunity to consider your application.

Travel between Head office and Unity schools will be required and candidates will therefore require your own car. We have a travel claims policy to ensure you are supported on travel requirements of the role. A Full Enhanced DBS check will also be required for the successful candidate.

For an informal conversation please contact Pete McCarthy, Head of IT Operations and Infrastructure on  or phone (ext.
5513)

Closing date: 09:00a…