Business Consultant, Business Systems & Technology Analysis

Senior Consultant, Supply Chain Planning And Retail Operations

We are looking for a Senior Consultant with strong expertise in Supply Chain Planning and retail operations to support the implementation of SymphonyAI SCPO solutions for global retail customers.

This is a customer-facing role focused on US retailer rollout support, requiring close collaboration with business stakeholders, product teams, and implementation teams. The ideal candidate will have hands-on experience in demand planning, inventory optimization, store operations, and master data management, along with the ability to lead workshops, define future-state processes, and support successful solution deployment.

• Lead discovery sessions and business workshops with retail customers to understand current-state processes, challenges, and business objectives.
• Design future-state supply chain planning processes aligned with customer goals and SymphonyAI SCPO capabilities.
• Translate business requirements into functional solution designs and implementation plans.
• Configure and support supply chain planning modules across demand planning, replenishment, inventory optimization, and related planning functions.
• Partner with technical teams to ensure successful setup of master data, planning parameters, and business rules.
• Validate solution outputs and ensure alignment with customer requirements.
• Act as a trusted advisor to customer stakeholders throughout the implementation lifecycle.
• Work closely with customer teams across merchandising, planning, supply chain, store operations, and IT.
• Manage stakeholder expectations, identify risks proactively, and ensure timely issue resolution.
• Support test planning, test execution, and user acceptance testing activities.
• Coordinate defect tracking, issue resolution, and process validation during implementation.
• Provide go-live support and post-implementation stabilization for customer rollouts.
• Develop detailed process documentation, solution design documents, and training materials.
• Conduct knowledge transfer sessions for customer teams and internal stakeholders.
• Support continuous improvement initiatives by identifying process optimization opportunities during and after implementation.

• Bachelor's degree in Engineering, Supply Chain, Operations, Business, or a related field.
• 6–10 years of experience in supply chain planning, retail operations, or enterprise software implementation.
• Strong experience in demand planning, inventory optimization, store operations, and master data management.
• Experience leading customer workshops, gathering requirements, and defining business processes.
• Strong understanding of retail supply chain operations and planning workflows.
• Hands-on experience with SQL and Excel for analysis, validation, and reporting.
• Ability to work in a customer-facing environment and manage multiple stakeholders effectively.
• Strong problem-solving, communication, and presentation skills.
• Experience supporting UAT, go-live, and hypercare activities.

• Prior experience with supply chain planning or retail planning platforms.
• Exposure to implementation projects for US-based retailers.
• Familiarity with replenishment, assortment planning, forecasting, and allocation processes.
• APICS or CPIM certification preferred.

• Competitive salary and benefits package.
• Opportunity to work on high-impact retail transformation programs.
• Exposure to leading global retailers and large-scale implementation projects.
• A collaborative and fast-paced work environment.
• Learning and growth opportunities across supply chain, retail, and enterprise AI solutions.