Information Technology Support Engineer
Job in
Haverhill, Essex County, Massachusetts, 01832, USA
Listed on 2026-10-02
Listing for:
Programmers.io
Full Time
position Listed on 2026-10-02
Job specializations:
-
IT/Tech
IT Support, Desktop Support, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
Programmers.io is currently looking for an "Information Technology Support Engineer"
Onsite in Boston, MA Full Time Role with Benefits Preferred Skills and Experience- Ability to use time and resources effectively and efficiently to complete regular work and special projects as assigned.
- Ability to prioritize and execute multiple projects in a high-pressure environment.
- Knowledge of Microsoft Office products, Windows Operating Systems, Microsoft SharePoint technologies, HP hardware platforms, and related organizational tools.
- In-depth knowledge of PC hardware, peripherals, and desktop support processes.
- In-depth knowledge of Windows Operating Systems, VPNs, Active Directory, Exchange, Cisco, Citrix, data migration, imaging, and backup processes.
- Ability to perform advanced technical installation, upgrades, basic troubleshooting, and reporting for desktops and laptops.
- Basic understanding of IT communication protocols and other protocols relevant to troubleshooting client host connections.
- Coordinate IT assets, including shipping, receiving, tracking, and inventory-related activities.
- Provision user access and support access-related requests within an Active Directory environment.
- Manage equipment distribution, including shipping and receiving of desktops, laptops, peripherals, and related devices.
- Support training, knowledge creation, documentation, and communication for desktop support processes.
- Apply strong prioritization and organizational skills to manage multiple support requests and project tasks.
- Travel on-site as needed to support end users, hardware setup, installations, and troubleshooting activities.
- Image and install workstations and required software applications according to organizational standards.
- 2+ years of experience providing IT desktop support.
- 2+ years of experience installing software applications and performing hardware upgrades on desktop computers within a business environment.
- 2+ years of experience provisioning access in an Active Directory environment.
- Prior experience supporting enterprise users in a healthcare, technology, or managed services environment is prefer
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