Account Representative

Company Description WHAV is Greater Haverhill’s only public radio station and nonprofit local news service, dedicated to delivering consistent and timely coverage of local events and issues. Broadcasting on 97.9 FM, WHAV provides breaking news as it happens, keeping community members informed and engaged. The organization values public service, local storytelling, and accessible journalism. Team members contribute to a mission-driven environment where accurate information and community focus are prioritized.

Role Description The Account Representative is a full-time, on-site role based in Haverhill, MA. This position focuses on managing client accounts, building strong relationships with advertisers and sponsors, and ensuring their campaigns are delivered as agreed. Day-to-day tasks include communicating with clients, presenting advertising and sponsorship opportunities, preparing proposals, and following up on leads to meet sales goals. The Account Representative will collaborate with internal teams to coordinate campaign details, resolve client issues, and provide ongoing customer support and training as needed.

This role requires consistent in-person interaction, professional representation of WHAV, and attention to detail in all client-facing activities.

Qualifications

• Candidates should possess strong Account Management skills to oversee client relationships and coordinate ongoing campaigns.
• Candidates should possess excellent Customer Service and Communication skills to respond to inquiries, address concerns, and maintain clear, professional interactions.
• Candidates should possess Sales skills to identify opportunities, present solutions, negotiate terms, and meet revenue objectives.
• Candidates should possess Training abilities to guide clients on available products, services, and processes as needed.
• Additional beneficial qualifications include strong organizational and time management skills, proficiency with CRM or sales tracking tools, and basic familiarity with media or advertising environments.
• A high school diploma or equivalent is required; post-secondary education in Business, Marketing, Communications, or a related field is preferred.
• Previous experience in account management, sales, or customer-facing roles is highly desirable.