Case Manager

Waystone is currently looking for a dedicated Employment Case Manager based out of our Day Habilitation Program in Haverhill. As an Employment Case Manager, you will coordinate personalized support plans, assist individuals in building meaningful careers, and connect individuals with inclusive opportunities—ranging from paid employment and volunteer work to skill‑building activities. Your work centers on promoting independence, dignity, and belonging, while cultivating strong relationships with employers, families, and community partners.

If you’re someone who’s passionate about inclusion, loves working with people, and wants to be part of a mission‑driven organization, we’d love to speak to you!

Location: Haverhill, MA (Day Habilitation Program)

Schedule: Monday – Friday 8:00 a.m. – 4:00 p.m. This position is benefit eligible as of date of hire.

Compensation: This is a 40‑hour non‑exempt, full‑time position. The hourly rate is $23.00. You will be a union member to SEIU Local 509.

• Health, Dental, and Vision insurance, eligible to enroll on your first day!
• Comprehensive Wellness program
• Flexible Spending Accounts
• Retirement Savings Plan (401(k)/Roth) with employer match
• 2 weeks' vacation
• 12 Holidays
• 3 Personal Days
• 9 Sick days
• DEIB Committee with monthly speaker series/events
• Ongoing professional development with opportunities for CEU’s
• Employee Appreciation Events
• Room for growth within Waystone
• Tuition reimbursement
  
  Employee referral bonuses
• Employee of the month bonus

• Coordinate individualized services by working closely with the Director of Community Learning to coordinate and document all aspects of service delivery, including case conferences, support plan meetings, and progress reviews.
• Implement support plans and ensure all services—paid work, volunteer opportunities, community activities, and skill‑building—align with each individual's ISP, DHSP, Career Plan, and Behavior Support/Treatment guidelines.
• Provide direct support and deliver respectful personal care and assistance tailored to each person’s medical, physical, and psychological needs. Implement crisis plans and medical protocols accurately.
• Maintain accurate documentation by completing all required records (attendance, progress notes, assessments) in a timely and compliant manner using HCSIS and other systems.
• Foster community relationships by building strong, professional relationships with employers, families, funding sources, and regulatory agencies. Promote natural support and reduce reliance on formal services.

• Support career development by assisting with assessments, career plans, and job coaching. Conduct job site check‑ins, employer communications, and facilitate small group sessions and community outings.
• Respect and protect the legal, civic, and human rights of all individuals served. Maintain strict confidentiality of personal information.
• Stay current with all mandatory certifications (CPR, First Aid, etc.) and participate in ongoing training initiatives from Waystone and state agencies.
• Transport individuals as needed to support their participation in community and vocational activities.
• Assist in keeping all environments safe and clean by promptly reporting any issues to the appropriate personnel.

Waystone Health and Human Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.