Dispatcher, Transportation

Job Description | Dispatcher

Title | Dispatcher

Location | Haverhill, MA

Department | Operations

Reports To | Facility Manager or other designated site personnel

Dispatchers are responsible for scheduling delivery routes, monitoring deliveries, and communicating with the couriers while delivering our products to customers and pharmacy personnel.

• Understanding and following SOFIE’s procedures with regarding to radiation safety and delivering radioactive drugs to customers.
• Assist in packaging products for delivery, unpacking, and checking canisters.
• Ability to lift 50lbs.
• Frequent standing, lifting, grasping, pushing, pulling, reaching, and walking.
• Complete paperwork, DOT and data entry accurately and completely and understand the importance of detail and accuracy.
• Checking internal couriers during dose deliveries.
• Auditing external couriers' compliance with DOT regulations and SOFIE policies.
• Effective communication with the external courier companies.
• Tracking dose delivery to the destination and providing accurate and timely ETA updates to pharmacy personnel.
• Ensure that fleet vehicles are properly maintained, all repairs are completed and provide a monthly report to the Site Manager and Fleet & Logistics Manager.
• Work closely and communicates (both verbal and written) with all departments: production, pharmacy and logistics.
• Flexible and has the ability to adapt to change and adjust schedules, runs, etc due to change in production runs, inclement weather, personnel shortages, etc.
• Follow up with drivers on deliveries.
• May be responsible for taking deliveries if operational need arises.
• May be responsible for serving as the back up to the Courier Supervisor when he/she is unavailable.
• Maintains assigned reports including monthly trip reports, weekly late dose reports, mileage, and maintenance reports, etc.
• Accurate and detailed reporting of incidents (personnel, accidents, customer service during shift) to the site manager.

• Qualified applicants will be able to demonstrate safe/efficient driving skills.
• Candidates must be proficient in English and possess good communication skills.
• Ability to adhere to and enforce all security procedures.
• Must be able to pass a background check and substance abuse screen.
• Must be able to work various shifts, starting early AM including weekends and holidays.
• 2-3 years of driving experience throughout the tri-state areas.
• Clean drivers’ license.
• Ability to record, transmit, and report information accurately.
• Ability to work calmly and effectively under stress, experience in problem solving and strong customer service skills.
• Basic knowledge of MS Office, ability to write simple correspondence, data entry, and email, as well as basic computer skills including Map Quest and Emails.

• Dependable.
• Detail oriented.
• Knowledge of shipping and handling requirements.
• Punctual.
• Able to find locations based on address using GPS.