Desktop Support Analyst

Description We are looking for a Desktop Support Analyst to provide front-line technical assistance in an education setting. This long-term contract position supports both students and staff by resolving everyday hardware and software issues with a responsive, service-oriented approach. The role combines walk-up support with on-site classroom assistance, making it ideal for someone who enjoys hands-on troubleshooting and direct user interaction.

Responsibilities:

- Deliver first-line technical support for students and employees by diagnosing and resolving common device and workstation issues

- Provide in-person assistance at a support desk while also responding to requests for help in classrooms and other campus areas

- Troubleshoot and support Apple laptops used by staff, including operating system and device-related concerns

- Assist students with Chromebook issues, ensuring devices are functional and ready for daily academic use

- Address PC desktop and workstation problems involving hardware, software, connectivity, and user access

- Document reported incidents, track resolutions, and escalate more complex problems when necessary

- Maintain a detail-focused and approachable support experience for users with varying levels of technical knowledge Requirements - Experience delivering Tier 1 or desktop support in a user-facing environment

- Hands-on ability to troubleshoot PC workstations, Chromebooks, and Mac OS devices

- Working knowledge of common hardware, software, and peripheral issues

- Strong customer service skills with the ability to communicate clearly with students and staff

- Comfort providing both desk-side and mobile on-site support across classrooms or office spaces

- Ability to prioritize multiple support requests in a fast-paced environment Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ()  and Privacy Notice () .