Client Service Supervisor (30025

Job Description - Client Service Supervisor (30025) )

Position Title:

The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Health & Community Services Division.

This position supervises and trains employees who make eligibility determinations for applicants seeking services. The Office of Public Assistance (OPA) supports Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Assistance Program (SNAP, formerly food stamps), disabled individuals and a variety of health coverage programs. This Client Service Supervisor position ensures eligibility programs are administered and determined in an accurate and timely manner.

This position directly supervises at least two employees and may supervise up to ten staff.

Our mission at DPHHS is serving Montanans in their communities to improve health, safety, well-being, and empower independence. By joining our department, you will have the opportunity to perform meaningful work in public service to our state and its residents.

The State of Montana's comprehensive benefits package includes healthcare coverage, retirement plans, paid vacation, sick leave, and holidays, work/life balance, and eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. In addition, DPHHS is the largest state agency with a wide range of advancement opportunities whether you are joining the workforce or have several years of experience.

Knowledge of social problems, cultural and human behavior, community based and/or statewide assistance programs and eligibility requirements.

General knowledge of personnel management and supervision.

Skill in working with individuals from a variety of backgrounds and cultures.

Ability to foster collaboration, provide effective training and guidance to staff.

Ability to analyze information and evaluate results to resolve problems.

Excellent interpersonal skills to develop and maintain constructive and cooperative working relationships.

Ability to maintain a positive attitude and function effectively with strict deadlines, constant changes, and adapt to high stress situations.

Bachelor’s degree in business, human services with a concentration that is directly related to public assistance, or a closely related filed of study.

Three years of Client Service Coordinator work experience or other job-related work experience with duties that include complex analysis and decision making and/or solving complex client service problems.

One year of supervisory experience.

Other combinations of related education and experience may be considered on a case‑by‑case basis.

Preferred experience working with tribal government entities and/or other organizations of native peoples highly preferred.

32.86 - 32.86 Hourly. Telework Eligibility :
Telework Eligible (Full-time telework is not available. Telework schedule must be supervisor approved.) Benefits Package Eligibility :
Health Insurance, Paid Leave & Holidays, Retirement Plan.

1 Employee Status :
Regular Schedule :
Full-Time

Standard

Day Job

No

Havre Agency :
Department of Public Health & Human Services Union : 000 - None

Jul 30, 2026, 9:25:53 PM Closing Date (based on your computer's timezone) :
Ongoing

State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.