Director of Operations

Director Of Operations

The Director of Operations (DOO) leads the vision of Bullhook Community Health Center (BCHC) with oversight and support to department managers and coordinators to ensure goals and objectives are met. In partnership with the CEO, CBHO and CFO, the DOO explores and implements opportunities to expand services to reach a wider patient population. The DOO oversees the clinical optimization, and data analytics team.

The DOO also assists in the planning, development, and direction of Patient Centered Medical Home (PCMH) processes and procedures to ensure ongoing certification and successful performance on quality data metrics for QA/QI, PCMH and UDS performance measures and oversees the development and implementation of Quality Assurance/Quality Improvement programs.

All employees will exhibit the following behavioral traits:

Integrity and Trust

Individual is widely trusted and can present information and discuss situations in an appropriate and helpful manner, keeps confidences, admits mistakes, doesn't misrepresent him/herself for personal gain. Is respectful in action and communication with clients, patients and staff.

Mission Integration

Adheres to the organization's mission during times of ease or challenge, is dedicated to the expectations and requirements of the mission and vision, acts in line with the values identified by BCHC.

Team Relations

Understands and supports the team approach and integrated model of BCHC. Is seen as a team player, cooperative and supportive of his/her coworkers, and practices what he/she preaches. Can be candid with peers and fosters open dialogue. Creates a feeling of belonging on the team and holds self and team accountable to those behaviors.

Essential Job Responsibilities:

• Works collaboratively with members of C-Suite to assure achievement of annual business and strategic goals and objectives.
• Seeks to improve and implement the strategic plan for operations.
• Works with C-Suite, Medical and BH Clinical Operations Manager and Dental Clinic Operations Manager to monitor and improve processes and outcomes of care and to drive consistent quality improvement.
• Works collaboratively to monitor and improve processes and outcomes of care.
• Responsible for BCHC's Quality Improvement, Emergency Preparedness, and FTCA Risk Management programs.
• Provides leadership and supervision to the following positions:
  Behavioral Health, Medical, Dental, Front Manager, Data Analytics, Patient Accounts, Marketing and Janitorial.
• Assists with BCHC's Quality Improvement, Emergency Preparedness, and Risk Management programs.
• Assists with efforts for corporate compliance, risk management and quality improvement, including PCMH certification.
• Responsible for working with the Medical and BH Clinical Manager and Dental Clinical Manager in monitoring the clinical performance of the EHR; oversees updating the systems and testing and implementation of new components; identifies priorities for new EHR initiatives. Become an EHR super-user and trainer. Assist with support tickets in the EHR.
• Ensures all regulatory and/or grant-related training requirements are met and documented.
• Maintains knowledge of current resources, legislative, and program changes relevant to PCMH and QI/QA initiatives.
• Works collaboratively with C-Suite to ensure compliance with Health Resources and Services Administration Section 330 Grant Funding (HRSA) requirements and reporting; including Uniform Data System (UDS), budget period renewals, audits, Federal Financial Report (FFR) and any other submissions required for compliance.
• Provides Operations reports for the BCHC Board of Directors regarding the activities of BCHC.
• Assists with coordination of training and orientation to the new staff within the first week…