Administrative Support Assistant; CYS; Developmental NF

Responsibilities

• Receives children, youth, parents, and other visitors in a courteous and professional manner. Answers telephones, ascertains nature of call, and directs caller to appropriate staff.
• Ensures that parents, children, youth, and visitors properly sign into the program prior to passing the reception area of the facility. Monitors children’s departure to ensure only authorized individuals remove them from the building.
• Registers or terminates children/youth within the CYS program and/or waiting list database. Utilizes the Child and Youth Management System (CYMS) to record transactions for customers and to enter data into predefined categories for reports and tracking.
• Provides administrative support including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other day‑to‑day operational requirements.
• Articulates policies relating to patron fees, waiting lists, enrollments, terminations, and program events. Coordinates vacancies and reservations for the hourly care program as required.

• Experience working in an office setting which demonstrates skill in applying administrative and clerical procedures; customer service concepts; and communication techniques in a professional environment.
• Experience using office automation to prepare documents, manage files, and maintain records.
• Must have experience in using applications such as Microsoft Office (Word, Excel, Power Point, and Outlook).
• Experience working in a professional office setting which required administrative and clerical skill in managing filing systems and maintaining documents, such as attendance records and official correspondence.
• Must possess experience demonstrating customer service and business communication skills.
• Must possess a demonstrated knowledge of correct grammar and composition techniques needed to accurately prepare written material from a variety of sources.
• Must possess demonstrated proficiency in using computers for various applications to include Microsoft Office Suite (Windows, Word, Power Point, Excel, and Outlook). Experience entering and maintaining information into automated databases.
• At least 1 year experience equivalent to the next lower grade level NF-02.

• Experience utilizing automated systems for childcare operations.

• Direct Deposit and a Social Security Card are required.
• Meet qualification, eligibility, and background requirements for this position.
• A one‑year probationary period may be required.
• Complete an employment verification (E‑Verify) check.
• Complete pre‑employment background checks in accordance with AR 215‑3, 2‑15.m., and a Child Care Tier 1 background investigation.
• Maintain a current health assessment documenting good mental and physical health, freedom from communicable disease, and immunizations in accordance with current Army and DoD policy, including annual influenza vaccinations.
• Complete annual training requirements within the prescribed time frame and demonstrate on‑the‑job competence.
• May be required to work irregular hours, evenings, and/or weekends.
• Travel to on‑ and off‑post locations is required.

• Regular full‑time and part‑time employees are eligible for enrollment in health and life insurance, participation in a 401(k) and retirement plans, and paid personal time off and federal holidays.
• Flexible employees, including U.S. citizens, spouses, or children of U.S. citizens working for a NAFI in a foreign area, may participate in the NAF 401(k) plan. Some flexible employees may also be eligible to receive health insurance.
• Payment of Permanent Change of Station (PCS) costs is not authorized.
• This position is part of a pay‑banded system. Sunday premium pay for regularly scheduled employees and night differential pay may be authorized by the Garrison Commander.
• This NF‑03 is entitled to 8.64% COLA (Island of Oahu). COLA is subject to change without notice.
• Temporary limited commissary privileges (excluding tobacco or alcohol products) are available to employees until 31 December 2026.

This job is open to candidates who currently reside within the local commuting area on the Island of Oahu. Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) eligible candidates are included in the area of consideration.