Express Service Advisor

Express Service Advisor

We are seeking a motivated and customer-focused Express Service Advisor to join our growing service team. This position is responsible for managing the Express Service Lane, assisting customers with routine maintenance services, and ensuring a fast, efficient, and professional service experience.

The ideal candidate thrives in a fast-paced environment, communicates effectively with customers and technicians, and is highly organized.

• Greet customers promptly and professionally upon arrival
• Write repair orders for express maintenance services including:
• Oil changes
• Tire rotations
• Multipoint inspections
• Battery replacements
• Cabin and engine air filters
• Wiper blade replacements
• Other quick maintenance services
• Accurately document customer concerns and service requests
• Communicate service recommendations and pricing clearly
• Coordinate workflow with express technicians to maintain efficient turnaround times
• Monitor vehicle progress and keep customers updated
• Ensure repair orders are completed accurately and closed properly
• Promote maintenance services and manufacturer recommended services
• Deliver excellent customer service and maintain high CSI standards

• Strong customer service and communication skills
• Ability to multitask in a fast-paced service environment
• Basic automotive knowledge is helpful
• Strong organizational and time management skills
• Computer proficiency and ability to learn dealership management systems
• Valid driver's license

• Competitive compensation
• Monday–Friday schedule (No weekends)
• Paid training
• Opportunities for growth within the service department
• Supportive team environment
• Employee discounts on vehicles, parts, and service