Spa - Spa Concierge

Hourly rate for this opportunity is $20.50 an hour.

• Greet all guests.
• Answer phone calls and use the guest’s name throughout the conversation.
• Assist guests with questions regarding spa services and products.
• Book, change, and cancel spa appointments accurately.
• Check guests into the computer system and charge for services performed.
• Maintain warm, hospitable guest relations in all guest contact.
• Respond to individual guest needs as they occur.
• Properly open and close the spa each day according to Standard Operating Procedures.
• Acknowledge and greet everyone who enters and leaves the spa facilities.
• Provide detailed descriptions of spa treatments, packages, services, facility features, and hours of operation.
• Utilize spa computers with skill and proficiency.
• Maintain a spa desk bank.
• Actively promote the spa, treatments, services, sessions, retail, programs, promotions, and discounts available.
• Maintain eye contact when addressing external and internal guests.
• Handle guests’ questions and concerns professionally and courteously.
• Provide accurate, appropriate, and immediate responses to all guest requests, ensuring complete satisfaction.
• Maintain a clean, safe, fully stocked, and well‑organized area.
• Work independently without constant direct supervision and remain at the assigned post for extended periods.
• Maintain a positive attitude and contribute toward a quality work environment.
• Attend, participate in, and support training and staff meetings for the spa.
• Assist in all areas of spa operation as requested by management.
• Communicate to management any and all occurrences involving staff or guests that require attention.
• Maintain confidentiality regarding company, staff, and guest information.

• Knowledge of modern office procedures and methods, including telephone communications and office systems.
• Skill in using personal computers and various software packages.
• Basic math and money handling skills.
• Detail‑oriented with strong multi‑tasking ability.
• Excellent communication, listening, and computer skills.
• Efficient and productive in a fast‑paced environment.
• Enthusiastic and personable, with excellent customer service skills.
• Friendly and outgoing personality.
• Team player.
• Minimum lifting of 20 pounds; pushing, bending, stooping, and reaching required.
• Minimum pulling of 20 pounds; hearing, writing, and typing required.
• 1–2 years of experience in a spa or receptionist related field is preferred.
• CPR and first aid training preferred.
• Knowledge of all hotel departments and events.
• High school education required; additional education preferred.
• Knowledge of the local area required.

• Health, Vision, Dental, and Pharmacy Insurance
• 401(k) and referral bonus
• Paid time off, birthday holiday (full‑time or part‑time only), and gone fishing holiday (full‑time only)
• Opportunities for advancement

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.