Customer Service Specialist

Sherwin-Williams is seeking a Customer Service Specialist to support our manufacturing customers with orders, product questions, and issue resolution. In this role, you'll handle inbound inquiries, process orders accurately, coordinate with stores and operations, and ensure timely follow-up. You'll use our systems to track requests, provide product and application information, and escalate complex issues as needed. Working in a performance-driven, collaborative culture, you'll receive training, development, and opportunities to grow your career across our global network.

Responsibilities

• Respond to customer inquiries via phone, email, and in person
• Process customer orders accurately and efficiently
• Provide product and application information to manufacturing customers
• Resolve customer issues and escalate complex problems when needed
• Coordinate with stores, operations, and logistics to fulfill orders
• Track customer requests and maintain records in CRM and order systems
• Follow established policies and safety and integrity standards
• Support sales and operations teams with customer-related information
• Monitor order status and provide proactive updates to customers
• Participate in training and development to improve service quality

Required Skills

• Customer communication
• Order entry
• Issue resolution
• CRM systems
• Time management
• Data entry
• Problem-solving
• Basic product knowledge
• Complaint handling
• Microsoft Office