Institutional Research Manager

Job Summary

The Institutional Research Manager oversees the operations of the Institutional Research Department within the Academic Division and provides leadership in institutional effectiveness, assessment, and program review processes. This position supports, coordinates, and, when assigned, directs assessment functions and campus-wide initiatives that enhance student learning, teaching quality, and the overall educational environment. The manager ensures the collection, analysis, and dissemination of accurate institutional data to support strategic planning, accreditation, and continuous improvement across the university.

• Extracts, compiles, collects, analyzes and reports institutional information for university, academic, and administrative personnel as well as governmental agencies, accreditation agencies, and other public constituents.
• Prepares institutional research data and information for strategic analysis and publication in various reports and accurately uses existing relational databases and serves as a member of a team to identify data integrity issues and possible solutions, establish data governance policy, and establish university databases for reporting.
• Oversees and responds to annual national and state surveys, including coordination of data collection and reporting for IPEDS, DBEDT, Open Doors International Student Census, Hawaii International Education Survey, and the NWCCU Annual Report.
• Provides training and support to university members on institutional research methodology and resources; provides technical, research, and statistical support for Academic Division when assigned and studies in conjunction with the IRAATE team and attends and presents national, regional and local conferences.
• Facilitates focus groups and other qualitative research methods campus wide;
  Strategizes assessment efforts for university initiatives in collaboration with senior leadership.

• Manage the university’s Qualtrics survey system, including user access and training if requested.
• Reviews, provides feedback and approves campus survey requests as needed; schedules and coordinates all campus-wide surveys.
• Maintain a campus-wide survey calendar to minimize survey fatigue and coordinate timing across departments.
• Design, coordinate, and administer institutional surveys, including the Graduating Student Survey (GSS), Alumni Questionnaire (AQ), Faculty Climate Survey, First Destination Survey (FDS) and the Next Destination Survey (NDS); make revisions as necessary; collaborate with programs and offices across campus for program/department specific questions within the surveys.
• Serve as a member of the CES Qualtrics Governance Committee; report on university Qualtrics metrics monthly.

• Supports and when assigned directs program reviews of academic and co-curricular support units, explores and develops means of assessment that will benefit students, faculty and the administration.
• Develop guidelines, templates, and training materials to assist programs in preparing program review documentation.
• Provide enrollment and completions data, dashboards, and analytical reports to inform program review and evaluation.
• Collaborate with faculty, deans, and program leads to interpret data and identify follow-up questions and analyses.
• Manage the student research team that conducts interviews, transcribes data, and prepares reports for program reviews.
• Mentor student researchers in qualitative methods, ensuring accuracy, confidentiality, and professional reporting standards.

• Hires, trains, and manages student Research Assistants and mentors the IR student research team.

• Supports and when assigned directs university assessment efforts and sustains campus-wide assessment systems and facilitates the work of the University Assessment Committee (UAC) in reviewing and mentoring all departmental assessment efforts and recommends members to serve on this committee.
• Provides training and effective assessment resources to the University community, including information and resources…