Club Concierge

Position: Island Club Concierge
Location: Lanai City

Four Seasons
- Fraser Avenue
- Responsibilities:
Deliver a highly personalized experience for Island Club members and resort guests by serving as a primary point of contact, coordinating dining, activities, golf tee times, transportation, and special requests, while building strong member relationships and ensuring seamless service execution;
Provide comprehensive administrative support to Island Club and Golf Operations, including managing reservations, maintaining membership records, guest profiles, preferences, and booking details to support exceptional service and operational efficiency;
Oversee Island Club pool operations by maintaining a pristine environment, ensuring amenities are fully stocked, and partnering with Housekeeping, Landscaping, and Golf Operations to uphold presentation and service standards;
Maintain expert knowledge of Island Club membership benefits, privileges, and guidelines to deliver accurate, personalized service, ensure compliance, and promptly resolve member and guest concerns;
Support Golf Operations through accurate tee time coordination, member communications, and retail administrative functions to ensure smooth and efficient daily operations