Mortgage Loan Officer

Job Description

DO YOU WANT TO MAKE A DIFFERENCE?

Join a spirited, dynamic team with Hawai`i’s leading credit union as we make a difference in our community – providing financial value, exceptional service, and state-of-the-art convenience to our members.

Position Title: Mortgage Loan Officer

Department: Central Lending - First Mortgage Lending

FLSA Classification: Exempt

Reports to: Central Lending Manager

Employee Benefits

One great perk of working at UHFCU is we offer on-demand pay through our financial wellness provider. With the on-demand pay benefit, you can have the money you've already earned when you need it, so your time and money can work better for you. Get early access and get paid without waiting for your paycheck.

In addition to competitive pay, we are proud to offer a comprehensive benefits package.

• Medical Insurance which Includes Drug and Vision;
  Company pays 100% of Employee's Self-Coverage; PLUS, a Company Paid Subsidy Towards Family-Coverage
• Dental Insurance;
  Company Pays 100% of Employee's Self-Coverage and Employee Pays for Low Cost Family-Coverage
• Medical and Dental Plan Premium Waiver Option
• 401(k) Retirement Plan with Employer Match and Non-Elective Contribution (NEC)
• Eligible to Earn Thirty-Five (35+) Paid Days Off a Year
• Vacation Cash-Out Program
• Flexible Spending Accounts:
  Healthcare and Dependent Care (Pre-Tax Benefit)
• Company Pays for Employee Group Basic Life With AD&D Insurance
• Company Pays for Employee Long Term Disability Insurance
• Company Pays for Employee Long Term Care Insurance
• Voluntary Accident Recovery, Critical Illness + Cancer, and Hospital Insurance
• Employee Assistance Program (EAP)
• Employee Loan Discount
• Company Subsidizes 50% for Adult Monthly Bus Pass
• Cash Reward Employee Referral Program
• Workiversary Cash Reward and Gifts
• Internal and External Professional Development Opportunities
• And Many More!

Position Purpose
:

Under the direction of the Central Lending Manager, the Mortgage Loan Officer (MLO) is responsible for generating funded mortgage loan volume from the real estate market and for promoting University of Hawaii Federal Credit Union to the local housing industry (community development, real estate agents, title companies, etc.) and the Credit Union’s membership. The MLO’s goal is to advise members and help them in reaching their financial goal by responsibly advising them throughout the mortgage loan process.

Essential Functions
:

• Meet with prospective mortgage loan borrowers on the phone and in person, advising and guiding them throughout the entire loan process.
• Conducts interviews to determine their ability to qualify for residential mortgage products and provide guidance to applicants on other UHFCU products and services that might benefit.
• Counsels applicants regarding credit decisions, including loan denials. Assists to identify, recommend, or negotiate alternative loan requirements, funding and/or loan structure solutions for difficult or denied loan files.
• Originate mortgage loan applications with an informed and proactive approach to understand applicant needs, provide professional guidance on financing options, and help members through the application and origination process to ensure a smooth loan experience for the applicants.
• Responsible for self-generation of lead flow and mortgage origination activities consistent with service experience expectations and production goals.
• Continually identifies, develops, and maintains a quality network of business relationships that serves as a recurring source of referrals for new mortgage lending opportunities. A MLO’s network may consist of real estate professionals, as well as other valuable referral sources and is enhanced by the MLO’s regular participation in business related development opportunities and community efforts.
• Accountable for execution of mortgage sales and marketing initiatives and effective pipeline management practices to meet successful closing deadlines.
• Maintain appropriate confidentiality of all member information.
• Maintain strong member service ratings (Net Promoter Scores).
• Performs other duties as required.

Performance Standards
:

• Ensures exceptional member service by maintaining thorough knowledge…