Patient Accounts Specialist — Healthcare Billing & Community Care

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Lana'i Community Health Center (LCHC), located on the island of Lana'i, is deeply rooted in a unique history of transitions and cultural diversity. This island has undergone economic and lifestyle shifts driven by changing ownership over the years. These transitions have shaped the island's residents, creating a community of great cultural richness, with a significant population of immigrants.

LCHC serves the entire population of Lana'i, with a special emphasis on those living at or below 200% of the federal poverty level and the underinsured or uninsured. The center provides services in a culturally sensitive manner, offering translation services when needed, and ensures that no one is denied care due to an inability to pay.

As a Federally Qualified Health Center, LCHC accepts all insurances, helping patients navigate their coverage. LCHC is dedicated to improving the physical, mental, emotional, intellectual, and spiritual welfare of the community, working towards the vision of innovative healthcare with a culturally sensitive, holistic, and patient-centered approach. We are committed to building healthy families in a supportive environment.

Located centrally in Lana'i City, at 333 Sixth St., LCHC is a 501(c)(3) nonprofit organization, ensuring that comprehensive healthcare is accessible to all residents, reflecting the island's unique history and diversity.

The Patient Account Rep is a vital member of our team. The individual in this role will engage with patients and staff both over the phone and in person. The primary responsibilities revolve around delivering financial, clerical, and administrative services to ensure the prompt, accurate, and efficient handling of accounts. Adherence to LCHC policies and procedures is paramount, with a focus on continuous improvement.

The role aligns with the LCHC patient care philosophy, emphasizing culturally sensitive Patient Centered Medical Home care integrated with behavioral health, outreach, and case management. Maintaining strict confidentiality, compliance with HIPAA laws, and embodying the organization's commitment to patient care, teaching, research, workshops, education sessions, and outreach are integral components of this position.

• High school diploma or equivalent.
• Previous experience in a similar administrative or financial role.
• Proficiency in basic office software (e.g., Microsoft Office Suite).
• Excellent communication skills for effective interaction with patients and colleagues.
• Understanding of healthcare billing and account management practices.
• Familiarity with HIPAA regulations and confidentiality protocols.

• Full-time availability with flexibility for occasional adjustments based on organizational needs.
• Ability to multitask and prioritize responsibilities in a dynamic healthcare environment.
• Commitment to upholding and improving established policies and procedures.
• Willingness to engage in workshops, education sessions, and outreach activities as required by the organization.
• Adherence to the LCHC patient care philosophy and dedication to providing inclusive, culturally sensitive care.
• PTO Accrual
• Holiday Pay
• 401K Plan Plus Employer Matching
• Educational Assistance Program
• Employee Assistance Program
• AT&T Discount on Wireless Services
• Continuing Education Benefits & Student Loan Repayment Program