Retreat Assistant

Retreat Assistant

Lana'i City, Hawaii

Pay Rate: $27.58 per hour

Sensei is seeking a highly skilled Retreat Assistant to join our team. This individual will provide assistance to the spa and wellness teams and general support for guest service and equipment safety in the movement areas. This position will also be guest facing, leading guests through self-guided hale experiences. This position reports to the Operations Manager.

Founded by Dr. David Agus and Larry Ellison, our ecosystem of products and experiences is designed with one intention: to empower you to grow well and lead the world toward greater wellbeing.

Based on Dr. Agus' philosophy, Sensei believes we can guide our guests to greater wellbeing by offering experiential movement, rest and nourishment classes and programs. The launch of the Retreats wellness brand took place on Lana'i, Hawaii in partnership with Four Season's lodging and food offerings by Nobu. In this location, Sensei Porcupine Creek, Sensei is operating the lodging operation, as well as world-class golf, tennis, spa, fitness, movement, nutrition, meditative, enrichment and body assessment facilities.

In addition, Sensei will run the F&B operation, as part of a licensing agreement with Nobu. Sensei programs and continuing learning sessions are high-touch, evidence-led and supported by the latest technology.

• Prepare and introduce the hale for self-guided experiences.
• Coordinate with in-room dining on amenity delivery.
• Greet guests upon arrival, conduct a hale orientation and ensure guest is familiar with how to operate all hale features.
• Exit the guest and reset the hale.

• View treatment schedules and plan daily activities for morning, mid and evening shifts.
• Maintain a constant awareness of messages from the team requesting additional hale support.
• Open hales for appointments and provide any other assistance massage therapists may need to prepare for their morning starts.
• Replenish hale pantry needs (products, robes, etc.).
• Process laundry (organize clean linen, fold and deliver to hales).
• Maintain organization of linen storage room and maintenance upkeep.
• Provide therapist help as needed.
• Clean and sanitize treatment areas as needed.

• Assist with the setup and breakdown of scheduled classes as needed.
• Assist with the tidying of the exercise pavilion.
• Replenishes exercise pavilion, as needed.
• Report any spa/wellness issues to the Manager on Duty.

• Leadership – Maintain a positive, upbeat role, promote and exemplify Company values and represents departmental objectives and interests to internal and external customers
• Customer Service – Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner
• Teamwork
  - Develop and promote teamwork and cooperation among co-workers
• Safety – Comply with established safe work practices and attend to all safety-related training provided or made available by the Company.
• Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 2+ years prior experience working in a guest facing Luxury hospitality Environment
• Incredibly organized, with ability to communicate effectively with guests and co-workers through verbal and written methods.
• Ability to pay close attention to detail with minimal supervision.
• High commitment to guest satisfaction and service including maintaining a courteous and professional manner and a positive attitude, exhibiting a willingness to help, and promoting positive interactions with guests.

• High School Certification or equivalent.

• Friendly demeanor, great smile, energetic,…