Community Health Worker – Waianae Ke Ola Mamo

Position Summary

Provides health care outreach services to Native Hawaiian individuals and families on the island of Oahu to improve a client/patient’s quality of life. Under the direction of the Client Services Manager, the Community Health Worker (CHW) carries out functions within culturally, appropriate service delivery programs in the community that include client identification; assists or provide health promotion/education activities. The CHW is a community member who serves as a “bridge” between health care consumers and providers to improve health and promote healthy lifestyles.

Incumbent works together with the staff within KOM to meet the client’s needs.

• Identifies clients who are appropriate for Ke Ola Mamo services as outlined in grant goals and objectives.
• Travels door-to-door or site-to-site to locate and communicate with potential clients.
• Visits individuals and families in their homes to explain supportive services and resources available to them.
• Keeps careful records of all contacts made and follow-up as necessary, providing case management of clients/patients.
• Speaks before neighborhood groups to establish communication and rapport between persons in community and Ke Ola Mamo, to publicize supportive services.
• Attends community meetings, health fairs and represents KOM as requested by Client Services Manager; to understand community issues and build relationship with community members.
• Networks with community agencies and attends community meetings.
• Assists with health promotion/education activities.
• Explains programs and procedures and answers general questions to potential clients by providing services to clients inclusive of assessment/reassessment; coordination of provider services; and the development of an individualized care/service plan with a prescribed time frame with outreach workers.
• Distribute flyers, brochures, or other informational or educational documents to inform members of the Native Hawaiian population.
• Provide feedback to health service providers regarding improving service accessibility or acceptability.
• Prepares and maintains client records; utilizes tracking mechanism database, created for identifying, tracking and providing additional services as needed.
• Ensures confidentiality of client records, sharing pertinent information only with the client’s approval.
• Works with all levels of Administrative and Clinical staff to develop and implement programs that promote health and access to health.
• Ensures adherence to federal, state and local laws, rules and regulations.

• Attend monthly staff meetings.
• Routinely uses KOM database and other computer systems including e-mail, Internet, word processing and electronic health records (EHR).
• Performs other related duties and responsibilities as assigned by the Client Services Manager.
• May collect data to help identify community health needs.
• Attends ongoing training.
• Provides monthly status report to Client Services Manager.

Indoors and outdoors, under a variety of conditions in the community.

Normally 8:00 a.m. to 5:00 p.m., Monday through Friday. Some evening and weekend work may be required, dependent on requirement of position duties and responsibilities.

Computer, copier, telephone, and other standard office equipment; KOM 7 passenger van; KOM mobile unit.

Use of initiative, judgment, problem solving, and following or interpreting established policies and procedures. Work under occasional deadlines or pressure; dealing with difficult people or situation involving complex issues; establishing and maintaining cooperative and productive work relations; complying with KOM Code of Ethics.