Assistant Director of Front Office - Grand Wailea Resort

Assistant Director of Front Office – Grand Wailea, A Waldorf Astoria Resort (HOT0

CBP5)

Job Description

HOT0

CBP5

Grand Wailea Resort
3850 Wailea Alanui Drive
Wailea 96753

The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for an Assistant Director of Front Office to join the Front Office team. Located on 40 acres of lush tropical gardens, this Forbes‑Recommended property is consistently ranked among the world’s best resorts with 780 rooms, 100,000 square feet of banquet space, and 12 food and beverage outlets – including 6 restaurants, 2 bars, a café and in‑room dining.

In this role, you will play a vital part in assisting the direction and administration of all Front Office operations.

Want to learn more? Hotel Website, Facebook, Instagram, You Tube

• Assist in the direction and administration of all Front Office operations, including guest service and registration, room inventory and availability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation.
• Monitor and develop team member performance: provide supervision and professional development, schedule staff, conduct counseling and evaluations, and deliver recognition and rewards.
• Monitor and assess service and satisfaction trends, evaluate and address issues, and make improvements accordingly.
• Oversee the VIP process: review VIP reservations, administer amenity orders, manage resumes for incoming guests and groups, update inventory in the system, monitor special requests, and oversee rate changes on in‑house guests.
• Initiate and implement marketing up‑selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies, and local area events.
• Generate and analyze daily reports, make data‑based decisions.
• Resolve guest issues and concerns to guest satisfaction.
• Recruit, interview and train team members.

• Hospitality – passion for delivering exceptional guest experiences.
• Integrity – doing the right thing all the time.
• Leadership – leading in the industry and community.
• Teamwork – being a team player in everything done.
• Ownership – taking ownership of actions and decisions.
• Urgency – operating with a sense of urgency and discipline.

• Quality
• Productivity
• Customer focus

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest accommodations, service, amenities and value. Hilton continues its tradition of delivering exceptional guest experiences across its global brands, united by the vision “to fill the earth with the light and warmth of hospitality.”

Our amazing team members are at the heart of it all!

• Access to pay when you need it through Daily Pay
• Medical insurance coverage for you and your family
• Mental health resources, including an Employee Assistance Program
• Best‑in‑class paid time off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt‑free education – access to a wide variety of educational credentials through a partnership with Guild Education, including college degrees and professional certifications
• 401(k) plan with company match
• Hilton Shares – an employee stock purchase program (ESPP) with a 15% discount
• Career growth and development opportunities
• Team member resource groups
• Recognition and rewards programs

* Available benefits may vary depending on property‑specific terms and conditions of employment.

Salary range: $90,000 – $95,000 based on applicable experience.