Front Office - Guest Service Agent

Posted Wednesday, February 18, 2026 at 10:00 AM

Who We Are:

A Luxury Hotel on Kauai, Hawaii - Experience working at this sophisticated luxury oceanfront destination situated on world-famous Poipu Beach, on the sun-kissed south shore of the Hawaiian island of Kauai. Inspired by the spectacular sunsets, colorful native flowers and vibrant sea life of Kauai, Koa Kea Hotel & Resort captures the natural essence of luxury island adventure. At this property, you will be part of a team that values being proactive with guests and giving them a memorable experience for every stay.

Are you ready to take your career to the next level? Apply Today!

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do.

We are focused on long-term value creation and sustainable growth.

Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

• The Guest Service Agent creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. Our Guest Service Agents demonstrates attributes of a great Host by being aware and attentive to our guest’s needs; in addition, they create conversations and share a moment thereby making a real connection with our guests.
  
  A Guest Service Agent also assists with planning activities and offering concierge services to better than their vacation.
• Maintain warm, hospitable guest relations in all guest contact.
• Responding to individual guest needs as they occur.
• Assist guests with check in and check out processes (verifying registration, address and credit information, balancing bank, posting charges, assign rooms).
• Issue room key and escort guest to their room while providing guest with a brief overview of our property .
• Date-stamp, sort, and rack incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Coordinates all guest requests and informs guests of hotel services, features, room amenities, shopping, dining, entertainment, and travel directions.
• Coordinates, plans, and books things such as dining reservations, activities, and transportation for our guest.
• Maintain accurate record of room availability and rate.
• Compute bills, collect payment, and make change for guests.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges such as room, food, liquor, activity, spa, or telephone to guest bill.
• Sell items from retail shop to guests.
• Coordinate room status with housekeeping department.
• Coordinates with the Engineering team on any request or issue.
• Respond to and resolve all guest requests, complaints, or questions in a courteous and timely manner.
• Thoroughly completes projects and assignments professionally with care.
• Report all items in need of repair to supervisor and maintain equipment used in work.
• Protect guest safety and well-being.
• Adjusts to high pressure conditions and is open to change.
• Assumes responsibility for personal growth and development.
• Conducts him/herself (acts and dresses) professionally at all times; sets standards for all.
• Expresses ideas and conveys information clearly, effectively, and professionally.
• Works to resolve disagreements and is respectful of peers and co-workers.
• Scrupulously follows all Ko’a Kea Hotel & Resort policies and procedures.
• Perform other job duties as instructed by the department manager.

• Knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Knowledge of all hotel departments and functions.
• Good mathematical and basic computer skills.
• Ability to accurately use various Microsoft Office and PMS software.
• Ability to actively listen to others.
• Ability to learn…