Guest Services Supervisor

Property Description

Sheraton Kauai Coconut Beach Resort is a stunning beachfront property located in the idyllic island of Kauai, Hawaii, offering an exciting and tropical work environment. As a job applicant, joining the team at Sheraton Kauai Coconut Beach Resort means being part of a world‑class resort known for its breathtaking ocean views, pristine beaches, and Hawaiian hospitality. The resort offers a range of employment opportunities, from guest services to culinary and recreation, providing a diverse and enriching career path.

Sheraton Kauai Coconut Beach Resort is committed to creating a warm and welcoming work culture that values the spirit of aloha, teamwork, and exceptional guest experiences. Employees can expect to work in a breathtaking setting, where they can showcase their skills, immerse themselves in the local culture, and create memorable experiences for guests. Joining the team at Sheraton Kauai Coconut Beach Resort presents a unique opportunity to be part of a luxurious and tropical resort that offers a truly unforgettable experience for both guests and team members alike.

Are you a customer‑focused leader with a passion for creating exceptional guest experiences? Look no further! Join us as a Guest Services Supervisor and be part of our dynamic team. Bring your high energy, enthusiasm, and outstanding interpersonal skills, and lead a team dedicated to providing unforgettable service to our guests. If you thrive in a fast‑paced, guest‑centric environment and love going the extra mile, we want you on our team!

Key Responsibilities:

• Supervise and mentor the guest services team, including front desk agents and concierge staff
• Ensure efficient check‑in and check‑out processes for guests
• Handle guest inquiries, complaints, and special requests with professionalism and empathy
• Coordinate and communicate with other departments to ensure seamless guest experiences
• Monitor guest satisfaction and respond to feedback in a timely manner
• Assist with training new team members on service standards and hotel policies
• Maintain accurate records and prepare reports related to guest services
• Uphold high standards of service excellence and professionalism at all times

Don’t miss out on this incredible opportunity to lead a team dedicated to creating memorable guest experiences. Apply now and let your energy, enthusiasm, and leadership skills shine as a Guest Services Supervisor. Join our team and be part of a journey filled with growth, camaraderie, and the satisfaction of exceeding guest expectations!

• High school diploma or equivalent; additional hospitality training is a plus
• Previous experience in guest services or front office operations, with at least 1‑2 years in a supervisory role preferred
• Excellent customer service and communication skills
• Strong leadership and team‑building abilities
• Friendly and outgoing personality
• Knowledge of hotel operations and reservation systems
• Flexibility to work various shifts, including weekends and holidays
• Proficiency in computer systems and software

Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well‑being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match
• Full Time
• Hourly-$30.00
• Sign on Bonus Incentive Plan-$150.00 at Hire, $300 after 90 Days & $500 at 6 months

EOE AA
- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation. Davidson Hospitality is a drug‑free workplace. Pre‑employment drug test and background check required. We participate in E‑Verify.

USD $30.00 - USD $30.00 /Hr.