Director of Catering & Conference Services

Location: Lanai City

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Located on the southeastern coast of the pristine island of Lāna’i, lies the secluded retreat of Four Seasons Resort Lāna’i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna’i, a kid’s club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques.

Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian way finding at the on-site observatory.

DIRECTOR OF CATERING & CONFERENCE SERVICES The Four Seasons Resort s Lāna’i is looking for a Director of Catering & Conference Services who share s a passion for excellence a nd who infuse s enthusiasm into everything they do. Ou r teams’ have the opportunity to shape our guest experience by providing exceptional knowledge o f the Resort and exemplifying the Golden Rule in each interaction.

Work authorization required .WHAT YOU’LL DOThe Director of Catering & Conference Services oversees the planning and execution of all social and group events, serving as the primary liaison between clients and hotel departments. This role ensures all contractual requirements are met, guides planners through the event process, and delivers seamless experiences that achieve high levels of client satisfaction across Four Seasons Resort Lana’i, Sensei Lana’i, and all other Four Seasons Lana’i entities .

Responsibilities include, but are not limited to:

Lead all aspects of team management, including hiring, training, coaching, performance evaluation, and succession planning, while fostering a strong service culture and future leadership development

Oversee financial performance through labor management, budgeting, forecasting, cost controls, inventory oversight, and contractor invoice reconciliation to ensure profitability and operational efficiency

Maintain a visible leadership presence, build strong client and guest relationships, resolve concerns, and make timely decisions that balance guest satisfaction with operational and financial goals

Negotiate contracts, menus, and event proposals to maximize revenue and meet client expectations while ensuring fulfillment of all agreements

Develop and uphold departmental standards, oversee event planning and execution, coordinate group logistics with Front Office and Guest Services, and ensure optimal use of function space

Finalize event details and documentation (BEOs, resumes, reports), drive upselling opportunities, maintain accurate billing, and ensure consistent communication and follow-up using systems such as Golden Sales & Catering and Outlook Collaborate with Sales, F&B, and operations teams to coordinate events, optimize space utilization , and ensure seamless execution; participate in operational meetings, site visits, and client engagements to support successful program delivery

And…