Overnight Steward

Overnight Steward

A person that is a team player with good communication skills. A person in this role needs to be highly organized and able to think critically. A positive attitude and work ethic is required with a “cando” attitude.

• Ensure minimum brand standards are implemented.
• Maintain cleanliness of all assigned areas.
• Ensure that all Food and Beverage Essentials are implemented.
• Respond to the results of the consumer audit and ensure that relevant changes are implemented.
• Work closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Work in a supportive and flexible manner with other departments.
• Report daily to the Stewarding/Culinary Team leaders on duty and receive assignments.
• Empty garbage and ensure that paper towel dispensers and soap dispensers are filled daily.
• Sweep, mop and scrub floors daily.
• Operate an automatic dishwashing machine that cleans and washes plates, cups, saucers, silverware, glasses and other dishes.
• Clean cooking utensils and kitchen equipment by hand.
• Prepare tableware for washing; receive or collect tableware to be washed and remove food residue with a scraper; sort china, glassware and silverware, placing each in separate racks or trays, standing plates and saucers on edge, and inverting cups so they may be washed more effectively.
• Set up the dishwashing machine and pot washing area.
• Transport trash to the disposal area.
• Wash pots, pans and trays by hand.
• Scrape food from dirty dishes and wash them by hand or place them in racks or tumblers, chemical dip, buffing wheel, hand cloth or conveyor to the dishwashing machine.
• Set up event service tents.
• Hold inverted glass over revolving brushes to clean inside surfaces.
• Wash worktables, sinks, walls, ceilings, air vents, refrigerators and meat blocks.
• Clean and wash floor and gutter drains and grease traps.
• Segregate and remove trash and garbage and place it in designated containers.
• Steam clean or hose out garbage cans.
• Polish silver using a burnishing machine tumbler, chemical dip, buffing wheel and hand cloth.
• Transfer supplies and equipment between storage and work areas.
• Report any difficulty or problem to the Outlet Manager or Assistant Manager for solution or follow‑up actions.
• Maintain par stocks of all equipment and guest supplies.
• Ensure delivery of brand promise and provide exceptional guest service at all times.
• Provide excellent service to internal customers in other departments as appropriate.
• Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintain positive guest and colleague interactions with good working relationships.
• Support implementation of Rosewood Hotels & Resorts' values and culture characteristics.
• Understand and strictly adhere to rules and regulations established in the Associate Handbook and the hotel’s policies concerning fire, hygiene, health and safety.
• Ensure high standards of personal presentation and grooming.
• Respond to changes in the Food and Beverage function as dictated by the industry, company and hotel.
• Exercise responsible behaviour at all times and positively represent the hotel management team and Rosewood Hotels & Resorts.
• Attend training sessions and meetings as and when required.
• Carry out any other reasonable duties and responsibilities as assigned.
• Be a brand ambassador at all times and ensure brand integrity and clarity are always maintained.
• Model the company’s culture, vision, mission and core values at all times.
• Comply with company policies.
• Work within pre‑set budgetary limits.
• Take on other tasks in addition to those stated in a reasonable framework.

While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

• 6 to 12 months experience in Hotel Food and Beverage operations or freestanding lifestyle restaurant.
• School trained with relevant internships preferred.
• Background in free‑standing restaurant operations preferred.
• Fluent spoken and written English.

$24.90 per hour.