Kumu 'o; Cultural Ambassador

Company Description

Discover the essence of Maui at Fairmont Kea Lani, Hawai‘i’s only all-suite and villa luxury resort. Nestled on the pristine white sands of Wailea’s Polo Beach, this award-winning oceanfront paradise defines quintessential Hawaiian luxury with a state‑of‑the‑art spa, island inspired cuisine and authentic cultural experiences.

• Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like;
  Basic life insurance, TDI and Long‑Term Disability for regular Full‑time and Part‑time employees
• 401(k)
• One complimentary duty meal for all employees that work more than 6 hours per shift
• Food & Beverage discount at Fairmont Kea Lani (venue specific and discount may vary)
• Wellness Offerings
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

Share your passion and purpose for Hawaiian culture with our guests, colleagues and community. As our Kumu Aʻo (Cultural Ambassador), you are responsible for facilitating various authentic and engaging cultural activities, classes and workshops while ensuring our Hawaiian values are integrated into every interaction. Hourly Rate: $27.89

• Facilitate and lead various cultural activities on property or on Keoneopolo Beach (Does require but not limited to playing ukulele, singing, hula, lei making)
• Able to work outdoors for extended amount of time to gather material, facilitate activities, or other cultural engagements
• Assist Manager of Hawaiian Culture in retail opportunities, and community partnerships
• Continually work towards the expansion of your own cultural knowledge and understanding
• Some training opportunities provided by the Manager of Hawaiian Culture
• Ensure that overall cleanliness and maintenance of our cultural center, Hale Kukuna and our resort exceeds expectations
• Monitor the condition, conduct nightly inventory and ensure the security of the items and artifacts in Hale Kukuna
• Adhere to the State of Hawaii & EHC (Environmental Health Consultancy) food handling safety standards
• Organize time so all side work is completed according to shift demand
• Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests – internal or external
• Focus attention on guest needs, remaining calm and courteous at all times
• Promote and enforce health and safety awareness as well as to have a complete understanding of the emergency procedures
• Follow hotel and departmental policies, procedures and service standards
• Contribute to the improvement of the operation by contributing ideas, making suggestions and actively participate in departmental communication meetings
• Actively participate and promote the Fairmont Kea Lani, Maui’s environmental program and department specific initiatives in working towards sustainable operations
• Check with manager before leaving shift. Bring any concerns to the attention of the Manager On Duty

Due to the nature of the hospitality industry, employees are required to work varying schedules, including overnight, weekends and holidays, to accommodate the business and demands of the hotel.

• Must be proficient in the Hawaiian language or have basic understanding of conversational
• Requires good communication skills, both verbal and written.
• Must be able to read and write to facilitate the communication process.
• Must be service oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externally.
• Must possess basic computational ability.
• Must be able to multi‑task and be detail‑oriented in a fast paced, high volume environment.
• Must have ability to work independently and to prioritize or seek clarification in prioritizing work assignments.
• Maintain a professional working environment and attitude.
• Must maintain sanitation procedures as directed.
• Highly versed in Hawaiian history
• Trained in traditional cultural practices…