Assistant Guest Relations Manager

We are seeking an Assistant Guest Relations Manager to lead and inspire our service team, interacting with guests and ensuring a seamless experience.

• Serve as hotel ambassador for Redwood (VIP), long stay, special attention and celebrity guests.
• Contact guests prior to arrival to determine needs, preferences and opportunities to personalize the guest’s stay.
• Communicate vital guest information to applicable operational departments.
• Coordinate pre-arrival requests and amenities for incoming guests, ensuring all requests are prepared and the room is ready prior to arrival.
• Greet guests upon arrival and coordinate with operational departments to ensure a seamless guest experience.
• Review guest comments, guest satisfaction results and other data to identify areas for improvement.
• Oversee management of guest feedback and post stay communication, responding to and handling guest opportunities and challenges.
• Customize opportunities and experiences for guests above and beyond operational standards.

• Post‑secondary diploma or degree related to hospitality.
• 1-3 years’ experience in the Rooms Division, preferably Front Office, in a luxury property.
• Prior management experience in a luxury hotel brand.
• Proficient verbal and written English communication.
• Professional and appropriate business appearance and demeanor aligned with the 1 Hotel brand and culture.
• Excellent verbal and written English skills.
• Ability to stand for long periods, walk, kneel or crouch, and work varying schedules including holidays and weekends.

Position salary: $75,000–$90,000 annually.

Starwood Hotels is an Equal Opportunity Employer. We are committed to non‑discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.