Assistant Director of Rooms

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals that crave to become better, push ourselves to new heights, and treat each other as we would wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

Sensei Lāna’i, A Four Seasons Resort, offers a luxurious adults‑only wellness enclave on the secluded Hawaiian island of Lāna‘i. Unmatched hospitality, reputable specialists and natural beauty combine to offer a completely customized experience to discover one’s greatest well‑being. At the heart of it all is the Sensei Way, an evidence‑led approach integrating healthy living practices into three simple paths – Move, Nourish and Rest.

Guided by highly trained practitioners in areas such as exercise physiology, nutrition, stress management, yoga and mindfulness, each stay is unique – itineraries are comprised from a selection of wellness classes, spa treatments, a range of island activities and world‑class golf and tennis facilities complemented by nourishing and delicious dining by Nobu. The resort’s 10 spa hales are luxurious, Japanese‑inspired oases of calm, each one featuring an ofuro bathtub, infrared sauna, steam, indoor and outdoor showers, oversized massage tables, private plunge pools and cozy lounging areas.

The Assistant Director of Rooms leads the overall Rooms division, including Front Office, Guest Experience, and Housekeeping, ensuring a seamless, personalized guest experience before, during, and after each stay. This role upholds luxury service standards, drives operational excellence, and fosters a culture of engagement and exceptional hospitality to support the resort’s success and reputation all while working closely in partnership with Sensei.

• Provide strategic leadership across the Rooms Division, including hiring, training, performance management, and long‑term planning to drive operational excellence and profitability.
• Oversee financial performance through budgeting, labor management, cost control, inventory, and forecasting to maximize efficiency and profitability.
• Ensure consistent adherence to service standards, conducting inspections and implementing action plans based on quality audits and guest feedback (e.g., Forbes, LQA, employee surveys).
• Foster employee engagement through hands‑on leadership, promoting a positive, inclusive culture and strong relationships with team members and the community.
• Collaborate cross‑functionally to oversee arrivals, departures, VIP guests, and group operations.
• Maintain a visible presence with guests, handling escalated concerns, driving service recovery, and fostering loyalty through proactive engagement.
• And more!

• Legal work authorization in the United States (unless the candidate is currently in a managerial position at another Four Seasons location and may qualify for L‑1 Visa sponsorship).
• The hospitality business operates seven (7) days a week, twenty‑four (24) hours a day; scheduled days and times may vary based on need. Holidays and weekends availability are required.
• Ability to stand for extended periods, lift up to 50 lbs, and push/pull as needed during shifts.
• Extensive knowledge of Rooms Division operations with expertise in Housekeeping, Front Desk, and Guest Services. Wellness experience is preferred, but not required.

• Salary Range: $110k – $125k
• 100% Employer‑contributed Medical, Dental, and Vision benefits.
• Competitive wages and other benefits (Retirement Plan, Wellness Credit, Travel Credit) as well as Paid Time Off & Holiday Pay.
• Inclusive and diverse employee engagement & recognition events all year‑round.
• Complimentary stays and exclusive discounts at Four Seasons Worldwide.
• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms.
• Owner subsidized on‑island housing, inter‑island airfare to Oahu and other resources.
• Comprehensive learning and development programs to help you master your craft.
• Energizing Employee Culture where you are encouraged to be your true self!
• And so much more!

Four Seasons is an Equal Opportunity, affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the "EEOC is The Law" Information poster please visit this website - (Use the "Apply for this Job" box below)./