Director of Catering & Conference Services

Director Of Catering & Conference Services

The Four Seasons Resort Lāna'i is looking for a Director of Catering & Conference Services who share a passion for excellence and who infuse enthusiasm into everything they do. Our teams have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

The Director of Catering & Conference Services oversees the planning and execution of all social and group events, serving as the primary liaison between clients and hotel departments. This role ensures all contractual requirements are met, guides planners through the event process, and delivers seamless experiences that achieve high levels of client satisfaction across Four Seasons Resort Lana'i, Sensei Lana'i, and all other Four Seasons Lana'i entities.

Responsibilities include, but are not limited to:

• Lead all aspects of team management, including hiring, training, coaching, performance evaluation, and succession planning, while fostering a strong service culture and future leadership development
• Oversee financial performance through labor management, budgeting, forecasting, cost controls, inventory oversight, and contractor invoice reconciliation to ensure profitability and operational efficiency
• Maintain a visible leadership presence, build strong client and guest relationships, resolve concerns, and make timely decisions that balance guest satisfaction with operational and financial goals
• Negotiate contracts, menus, and event proposals to maximize revenue and meet client expectations while ensuring fulfillment of all agreements
• Develop and uphold departmental standards, oversee event planning and execution, coordinate group logistics with Front Office and Guest Services, and ensure optimal use of function space
• Finalize event details and documentation (BEOs, resumes, reports), drive upselling opportunities, maintain accurate billing, and ensure consistent communication and follow-up using systems such as Golden Sales & Catering and Outlook
• Collaborate with Sales, F&B, and operations teams to coordinate events, optimize space utilization, and ensure seamless execution; participate in operational meetings, site visits, and client engagements to support successful program delivery

• Successful candidate must possess legal work authorization in United States (unless the candidate is currently in a managerial position at another Four Seasons location as they may qualify for a L-1 Visa sponsorship)
• The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends availability is required.
• Hawaii Driver's Abstract is required for this role.
• Ability to stand for extended periods, lift up to 40lbs, and push/pull as needed during shifts
• Three years or more experience in a leadership position within Conferences Services

• Salary Range $100-115k
• 100% Employer contributed Medical, Dental, and Vision benefits
• Competitive wages and other benefits (Retirement Plan, Wellness Credit, Travel Credit) as well as Paid Time Off & Holiday Pay
• Inclusive and diverse employee engagement & recognition events all year-round
• Complimentary stays and exclusive discounts at Four Seasons Worldwide
• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
• Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
• Comprehensive learning and development programs to help you master your craft
• Energizing Employee Culture where you are encouraged to be your true self!
• And so much more!

We look forward to receiving your application! Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.