Assistant Housekeeping Manager

About the Role

The Housekeeping Shift Manager is responsible for overseeing a shift of the Housekeeping staff at Four Seasons Maui to ensure guest rooms and public areas are cleaned to exacting standards.

• Manages the staff of the Housekeeping Department.
• Interviews and trains staff.
• Conducts performance evaluations and disciplines staff when needed.
• Assures daily labor reports and bi‑weekly payroll submissions are accurate and complete.
• Ensures communication and follow‑up on any problems, guest requests or special requirements.
• Schedules staff and coordinates the daily assignment of work.
• Oversees the start of each shift.
• Monitors daily assignments to assure that productivity and quality standards are being met, staff is supported and guest needs are met.
• Inspects all areas of responsibility daily, including a number of guest rooms.
• Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, and accommodating special requests whenever possible.
• Responds to all guest requests in an accurate and timely manner. Interactions with guests may be in person or by phone.

• At least two years of management experience in laundry or housekeeping.
• Ability to read, write and speak English.

• Competitive salary & wages.
• Comprehensive benefits package (including medical, dental, life insurance, 401(k), Roth, etc.).
• Paid time off including vacation, sick time, Live Well Day and Community Care Day.
• Excellent training and development opportunities.
• Learning & development subsidy.
• Many career opportunities within the hotel and other Four Seasons properties.
• Employee travel program.
• Complimentary dry cleaning for employee uniforms.
• Complimentary employee meals and a paid meal break.

Salary Range: $77,000 – $85,000

Full time. The hospitality business functions seven (7) days a week, twenty‑four (24) hours a day, and scheduled days and times may vary based on need.

Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.