Guest Services Representative

Company Description

Located on the coveted south shore of Maui in Wailea, Fairmont Kea Lani is Hawaiʻi’s only all-suite and villa luxury oceanfront resort. This newly transformed, distinctive property is located on the sunny shores of Polo Beach amongst 22 acres of tropical landscape, offering authentic Hawaiian cultural experiences and genuine personal service that embody the spirit of Aloha.

• Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like Basic insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
• 401(k)
• One complimentary duty meal for all employees that work more than 6 hours per shift
• Food & Beverage discount at Fairmont Kea Lani (venue specific and discount may vary)
• Wellness Offerings
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

Hourly Rate: $31.78

Shift: PM / Overnight shifts

• Greet, check in and settle guest accounts while adhering to all service standards
• Assist guests regarding resort facilities in an informative and helpful way
• Able to share information about the resort and activities, island activities, restaurants, and other information as it pertains to guests
• Serve as a sales agent promoting and up-selling accommodations and resort services
• Communicate internal and external guest requests via applicable resort software
• Maintain accurate records of daily transactions, including cash handling – currency exchange and balancing a bank
• Ensure that overall cleanliness and maintenance of our lobby exceeds expectations
• Familiarize yourself with group resumes ensuring all details of incoming and outgoing groups are executed
• Coverage of overnight shifts and duties as assigned
• Actively participate in monthly departmental sales promotions
• Organize time so all work is completed according to shift demand
• Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests
• Focus attention on guest needs, remaining calm and courteous at all times
• Be knowledgeable of the island, our resort and resort offerings in order to be our guests’ trusted guide

Due to the nature of the hospitality industry, employees are required to work varying schedules, including weekends and holidays.

• High School diploma and/or vocational training
• A Degree in Hotel/Hospitality or Tourism is an asset

• Minimum of one year experience in a fast paced Hotel environment involving multi-tasking, attention to detail, administrative duties and customer service
• Previous experience in luxury hotel environment desirable

All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.