Guest Experience​/VIP Manager

Join us for this incredible opportunity to be part of our Rooms team as a Guest Experience/VIP Manager at Grand Hyatt Kauai located in Poipu, Hawaii.

The Guest Experience/VIP Manager is a contact for elite members of Hyatt’s Guest Loyalty Program and will provide a highly impressive service experience to VIP guests, ensuring the highest level of guest satisfaction.

Salary Range: $79,800 - $127,300

• Free room nights, discounted and friends & family room rates
• Medical, prescription, dental and vision insurance
• 401(k) with company match
• Paid time off
• Paid family bonding time and adoption assistance
• Tuition reimbursement
• Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more

• Provide exceptional service to elite members of Hyatt’s Guest Loyalty Program.
• Create personalized experiences that exceed guest expectations.
• Coordinate with hotel departments to deliver seamless service.
• Resolve guest issues promptly and professionally.
• Maintain and enhance VIP guest relationships and program engagement.

• Luxury hospitality mindset with impeccable attention to detail
• High emotional intelligence and relationship‑building skills
• Operational experience in hotel or resort environments
• Strong leadership and team building abilities
• Calm decision‑making skills and guest resolution
• Ability to serve diverse groups of guests/clientele
• Requires full flexibility, including the ability to work weekends, evenings, holidays, and a varied schedule
• Must possess the following strengths: high energy, motivational leader, effective communicator and a passion in providing exceptional guest service

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.