Restaurant - Server AM

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do.

We are focused on long-term value creation and sustainable growth.

Hourly rate: $14.00 an hour.

• Maintain warm, hospitable guest relations in all guest contact.
• Respond to individual guest needs as they occur.
• Greet all guests in a warm and enthusiastic manner.
• Answer questions and make suggestions regarding menu item selections, preparations of items, and cocktail and wine recommendations.
• Communicate menu selections to the culinary and beverage teams.
• Monitor guests to fulfill any additional requests and determine when the meal experience is at an end and the guests are ready for their bill.
• Compute bill, collect payment, and make change for guests as needed.
• Respond to all guest requests and inform guests of hotel services, features, room amenities, shopping, dining, entertainment, and travel directions.
• Ask for and confirm any future dining reservations.
• Respond to and resolve all guest requests, complaints, or questions in a courteous and timely manner.
• Thoroughly complete projects and assignments professionally with care.
• Other duties as assigned.
• Report all items in need of repair to supervisor and maintain equipment used in work.
• Protect guest safety and well-being.
• Adjust to high pressure conditions and be open to change.
• Assume responsibility for personal growth and development.
• Conduct self (act and dress) professionally at all times; set standards for all.
• Express ideas and convey information clearly, effectively, and professionally.
• Work to resolve disagreements and be respectful of peers and co-workers.
• Scrupulously follow all Ko’a Kea Hotel & Resort policies and procedures.

• Knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Knowledge of all hotel departments and functions.
• Good mathematical and basic computer skills.
• Ability to accurately use various Microsoft Office and PMS software.
• Ability to actively listen to others.
• Ability to learn quickly and work in a fast‑paced position with constant guest interaction.
• Ability to multi‑task.
• Ability to lift, push and pull a minimum of 20 pounds.
• Ability to perform physical activities that require considerable use of arms and legs and moving the whole body, such as climbing, lifting, balancing, walking, stooping, standing, and handling of materials.
• Ability to be a team player.

• Food Handler’s Card or the ability to obtain one.
• Knowledge of all hotel departments and events.
• Good mathematical and computer skills.
• High school education and relevant training and experience required.
• Additional education preferred.
• Knowledge of the local area required.
• CPR and first aid training preferred.
• Additional language ability preferred.

• Health Insurance
• Vision Insurance
• Dental Insurance
• Pharmacy Insurance
• 401K
• Referral Bonus
• Paid Time Off
• Birthday Holiday (Full‑Time or Part Time Only)
• Gone Fishing Holiday (Full‑Time Only)
• Opportunities for advancement

Pacific Hospitality Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.