Restaurant - Bar Back

Overview

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long‑term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do.

We are focused on long‑term value creation and sustainable growth. Our Guiding Principles:
Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, and Fulfillment.

• Create an experience for hotel guests by offering a larger‑than‑home experience with welcoming, helpful, and exceptional service while maintaining a clean, comfortable, and inviting environment.
• Demonstrate the attributes of a great host by being aware and attentive to guests’ needs, creating conversations, and sharing moments to make real connections.
• Maintain warm, hospitable guest relations in all guest contact.
• Respond to individual guest needs as they occur and answer questions about menu items, preparations, cocktail and wine recommendations.
• Prepare garnishes for drinks and deliver ice to the pool bar and lounge set‑up bars for bartenders.
• Mix ingredients such as liquor, soda, water, and mixers to prepare the perfect cocktail for guests.
• Monitor guests to fulfill additional requests and determine when their food and beverage experience is at an end and the guests are ready for their bill.
• Compute bills, collect payment, and make change for guests as needed.
• Respond to all guest requests and inform guests of hotel services, features, room amenities, shopping, dining, entertainment, and travel directions.
• Ask for and confirm any future dining reservations.
• Respond to and resolve guest requests, complaints, or questions in a courteous and timely manner.
• Complete projects and assignments professionally with care.
• Report any items in need of repair to supervisor and maintain equipment used in work.
• Protect guest safety and well‑being.
• Adjust to high‑pressure conditions and be open to change.
• Assume responsibility for personal growth and development, conduct oneself professionally, and set standards for all.
• Express ideas and convey information clearly, effectively, and professionally.
• Work to resolve disagreements and be respectful of peers and co‑workers.
• Scrupulously follow all Ko’a Kea Hotel & Resort policies and procedures.
• Other duties as assigned by management.

• Knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Knowledge of all hotel departments and functions.
• Good mathematical and basic computer skills.
• Ability to accurately use various Microsoft Office and PMS software.
• Active listening skills and ability to learn quickly.
• Capability to work in a fast‑paced position with constant guest interaction.
• Multitasking ability.
• Physical capability to lift, push, and pull a minimum of 30 pounds and perform activities requiring considerable use of arms, legs, and body.
• Team‑player mindset.

• Knowledge of all hotel departments and events.
• Good mathematical and computer skills.
• High‑school education and relevant training and experience.
• Additional education preferred.
• Knowledge of the local area.
• CPR and first aid training.
• Additional language ability.
• Red/Blue Card or ability to obtain within 90 days of employment.

• Health Insurance
• Vision Insurance
• Dental Insurance
• Pharmacy Insurance
• 401K
• Referral Bonus
• Paid Time Off
• Birthday Holiday (Full-Time or Part Time Only)
• Gone Fishing Holiday (Full-Time Only)
• Opportunities for advancement

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment…