General Manager - Club Wyndham Bali Hai Resort

Travel + Leisure Co. General Manager

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The General Manager for Resort Operations functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest, owner and associate satisfaction, onsite project management and operations, human resources and financial performance. The General Manager holds property leadership team accountable for strategy execution and guides their individual professional development, builds guest/owner/associate trust and loyalty through proactive communication, setting and managing expectations and delivering solid business results.

The position is actively involved in the local community and builds strong relationships with local officials, businesses and vendors. The General Manager is responsible for executing all initiatives paramount to attaining resort operations goals while maintaining all Travel + Leisure Co. service standards.

The General Manager is responsible for maintaining the overall operation of the resort; oversees operational departments and vendor operations, demonstrates an understanding of company goals and a passion to attain them, ensures their site meets/exceeds all standards by performing daily audits and inspections; identifies process improvements and best practices, ensures all compliance standards and audits are met, executes strategic goals, participates/facilitates committee and team projects.

The General Manager maintains positive guest/owner/customer and associate relationships and Board/vendor partnerships; embraces and exhibits the highest level of ethics and integrity consistent with Travel + Leisure Co. standards. Demonstrates an ability to motivate and communicate expectations with humility and respect, exercises the ability to attract and retain talent by engaging and showing a genuine passion to develop others, partners with support departments to ensure standards of conduct for associates as well as compliance, is a change agent for the company.

This role builds and maintains strong working knowledge of HOA relationships and partnerships; exhibits working knowledge of standards for HOA, understands governing statutes and board meeting procedures and ensures all contracts negotiated on behalf of the HOAs are presented in correct legal fashion and vetted prior to their implementation. Manages and supports all financial aspects of the resort; reviews and maintains monthly P&L reports, works with regional accounting partners to ensure compliance, creates, manages and forecasts annual budgets for each department, reports, reviews and responds to financial variances, ensures the site meets all audit standards.

• Prior industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.
• Associate Governance knowledge and experience preferred.
• Working knowledge of hospitality departments:
  Guest Services, Housekeeping and Maintenance.
• Ability to work under pressure, manage time and meet stringent deadlines.
• Professional appearance and standards at all times.
• Positive, motivating attitude ensuring a productive environment.
• Strong Leadership ability: motivate, change and lead others to success.
• Proven track record of ethical leadership and integrity.
• Computer literacy in Microsoft Office:
  Word, Excel, Outlook, Teams.
• 4 + years of progressive property management/vacation ownership/hotel management experience required.
• Ability and willingness to work flexible hours including weekends, holidays and late nights.

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30…