Steward - Kona Village

Job Title

Job Description

Overview/Basic Function: A team player with good communication skills. Highly organized, able to think critically, with a positive attitude and work ethic.

Responsibilities and Duties:

• 6 to 12 months experience in Hotel Food and Beverage operations or freestanding lifestyle restaurant
• School trained with relevant internships preferred
• Background in free-standing restaurant operations preferred
• Fluent spoken and written in English

Operations:

• Ensures that minimum brand standards have been implemented.
• Maintains cleanliness of all assigned areas.
• Ensures that all Food and Beverage Essentials are implemented.
• Responds to the results of the consumer audit and ensures that the relevant changes are implemented.
• Works closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Works in a supportive and flexible manner with other departments.
• Reports daily to the Stewarding/Culinary Team leaders on duty and receives assignments.
• Responsible for emptying garbage and ensuring that paper towel dispensers and soap dispensers are filled daily.
• Sweeps, mops and scrubs floors daily.
• Operates an automatic dishwashing machine that cleans and washes plates, cups, saucers, silverware, glasses and other dishes.
• Cleans cooking utensils and kitchen equipment by hand.
• Prepares tableware for washing; receives or collects tableware to be washed and removes food residue with scraper; sorts china, glassware, and silverware, placing each in separate racks or trays, standing plates and saucers on edge, and inverting cups so that they may be washed more effectively.
• Sets up dishwashing machine and pot washing area.
• Transports trash to disposal area.
• Washes pots, pans, and trays by hand.
• Scrapes food from dirty dishes and washes them by hand or places them in racks or tumbler, chemical dip, buffing wheel, and hand cloth or on conveyor to dishwashing machine.
• Sets up event service tents.
• Holds inverted glass over revolving brushes to clean inside surfaces.
• Washes worktables, sinks, walls, ceiling, air vents, refrigerators, and meat blocks.
• Cleans and washes floor and gutter drains and grease traps.
• Segregates and removes trash and garbage and places it in designated containers.
• Steam cleans or hoses out garbage cans.
• Polishes silver using burnishing machine tumbler, chemical dip, buffing wheel, and hand cloth.
• Transfers supplies and equipment between storage and work areas.
• Reports any difficulty or problem to Outlet Manager/ Assistant Manager for solution or follow up actions.
• Maintains par stocks of all equipment and guest supplies.

Guest Satisfaction:

• Ensures the delivery of brand promise and provides exceptional guest service at all times.
• Provides excellent service to internal customers in other departments as appropriate.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.

Talent & Culture:

• Supports the implementation of Rosewood Hotels & Resorts' Values and Culture Characteristics.

Other Duties:

• Understands and strictly adheres to rules and regulations established in the Associate Handbook and the hotel's policies concerning fire, hygiene, health and safety.
• Ensures high standards of personal presentation and grooming.
• Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
• Exercises responsible behaviour at all times and positively representing the hotel management team and Rosewood Hotels & Resorts.
• Attends training sessions and meetings as and when required.
• Carries out any other reasonable duties and responsibilities as assigned.
• Is a "brand ambassador" at all times and ensures brand integrity and clarity are always maintained.
• Models the company's culture, vision, mission and core values at all times.

Group Specific:

• Contribute to ensuring that brand integrity and clarity are always maintained.
• Is a "Brand Ambassador" at all times and ensures brand integrity and clarity are always maintained.
• Model the…