Bell Captain - Koloa Landing

Location: Koloa

POSITION PURPOSE Responsible for supervising Bell Attendants, greeting and welcoming guests, transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

ESSENTIAL RESPONSIBILITIES Welcome and escort guests to and from their rooms and assist with luggage. Inform guests of all safety features and, if time permits, promote outlets.

Offer information pertaining to available services and facilities of hotel, points of interest and entertainment attractions.

Store guest luggage upon request and assist with the loading and unloading of luggage into and out of automobiles.

Call taxi for guests as requested.

Prepare and maintain all tour and delivery paperwork to ensure accuracy and operational standards are upheld. Supervise all group baggage transfers and amenity deliveries to ensure proper handling and completion. Complete daily paperwork.

Maintain the check-in station for appearance, organization, and operational effectiveness.

Assist other departments with transporting boxes and supplies.

Supervise, monitor, and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward.

Participate in the interviewing and selection process of new employees.

Provide training to new hires and current staff members.

Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events

Promote a positive working environment for all associates, and follow all guidelines and procedures set forth in employee handbook.

Complete tasks for the day including the maintenance and cleanliness of valet stand, driveway and surrounding areas, bell closet, and bell carts.

Safely operate all guest vehicles from valet area to designated parking area and return guest vehicle for guest pick-up when needed. Obey all traffic laws while operating vehicles.

All other duties as assigned by the manager or supervisor.

SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

Assist with any guest inquiry.

Follow all company and safety and security policies and procedures.

Report maintenance problems, safety hazards, accidents, or injuries.

Perform other reasonable job duties as requested by direct and indirect Supervisors.

PHYSICAL DEMANDS Environmental conditions are both, inside and outside, a job is considered both if the activities occur inside or outside in approximately equal amounts.

Temperature is moderate and controlled by hotel environmental systems.

Must be able to stand and exert well-paced mobility for up to four (4) hours in length.

Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.

Must be able to lift up to 45 lbs. as needed.

Must be able to push and pull carts and equipment weighing up to 250 lbs.

Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.

Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors.

Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.

Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.

Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed.

Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.

SPECIFIC JOB KNOWLEDGE,

SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

Must be able to speak, read, write and understand the primary language used in the workplace.

Requires good communication skills, verbal, written and electronic.

Must have excellent customer relations skills.

Must be detail oriented with outstanding organizational and communication skills.

Must possess basic computer skills.

Must possess basic computational ability.

Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.

Knowledgeable about basic function of Windows OS, MS…