Front Office Assistant Manager

Resort Assistant Manager

The Four Seasons Resort Lāna'i is looking for a Resort Assistant Manager who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

The Resort Assistant Manager supports Front Office operations by ensuring seamless daily guest service, resolving concerns, and maintaining exceptional hospitality standards. This role provides leadership to front-of-house teams while supporting operational excellence and an outstanding guest experience. Responsibilities include, but are not limited to:

• Oversee daily Front Office operations as Manager on Duty, ensuring seamless guest arrivals, departures, billing, and service delivery while collaborating with Transportation, Reservations, Lanaʻi Air, and resort departments
• Resolve guest concerns and special requests with professionalism, support Front Office operations during peak periods, and serve as a key point of contact for guest and employee needs across the resort
• Ensure compliance with financial, credit, and operational procedures while monitoring reservations, room assignments, and VIP, return, and group guest experiences
• Recruit, train, coach, schedule, and support Front Office team members, including performance management and staffing oversight in accordance with operational needs and labor agreements
• Provide leadership and operational support across Front Desk, Concierge, PBX, Bell Services, and Guest Services to maintain exceptional service standards and guest satisfaction

• Successful candidate must possess legal work authorization in United States (unless the candidate is currently in a managerial position at another Four Seasons location as they may qualify for a L-1 Visa sponsorship)
• The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends availability is required.
• Hawaii Driver's License and Abstract is required for this role
• Ability to stand for extended periods, lift up to 50 lbs, and push/pull as needed during shifts
• Prior Front Office experience required, preferably in a supervisory capacity within a luxury hotel or resort environment.

• Salary Range: $70k - $78k
• 100% Employer contributed Medical, Dental, and Vision benefits
• Competitive wages and other benefits (Retirement Plan, Wellness Credit, Travel Credit) as well as Paid Time Off & Holiday Pay
• Inclusive and diverse employee engagement & recognition events all year-round
• Complimentary stays and exclusive discounts at Four Seasons Worldwide
• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
• Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
• Comprehensive learning and development programs to help you master your craft
• Energizing Employee Culture where you are encouraged to be your true self!
• And so much more!

We look forward to receiving your application! Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Learn more about what it's like to work at Four Seasons Resorts Lāna'i.