Communications Ambassador

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Located on the southeastern coast of the pristine island of Lāna’i, lies the secluded retreat of Four Seasons Resort Lāna’i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna’i, a kid’s club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques.

Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian way finding at the on-site observatory.

The Four Seasons Resort Lāna’i is looking for a Communications Ambassador who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

The Communications Ambassador serves as a central point of contact for guest communications, managing phone, email, and messaging inquiries while ensuring prompt, professional, and accurate service. This role coordinates guest requests with resort departments, maintains detailed communication records, and helps deliver a seamless guest experience through effective follow-through and exceptional hospitality. Responsibilities include, but are not limited to:

• Manage guest communications across telephone, email, chat, and messaging platforms, providing accurate information about resort services, accommodations, dining, activities, transportation, and island experiences while delivering exceptional service
• Serve as the central communication hub for the resort, coordinating guest requests and operational information between Front Office, Housekeeping, Engineering, Security, Food & Beverage, Spa, Golf, Transportation, and other departments to ensure timely follow-through and service delivery
• Support pre-arrival, in-house, and post-departure guest communications by assisting with inquiries, arrangements, special requests, preferences, and guest recognition initiatives while ensuring all information is accurately documented and communicated
• Monitor and respond to guest communications through approved platforms, providing personalized interactions and maintaining service standards and response time expectations
• Maintain accurate…