Activity Desk Specialist, Part Time

Activity Desk Specialist

King Kamehameha's Kona Beach Resort Courtyard by Marriott currently has an opening for a talented Part Time Activity Desk Specialist to share the aloha spirit and strive to create a memorable guest experience. Brief summary of job:
Responsible for assisting guests in creating a memorable itinerary, including booking activities and tours, while providing personalized services to guests to enhance the overall guest experience in an efficient and courteous manner.

Essential functions and responsibilities of the job include but are not limited to: maintaining a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests. Communicating effectively with guests and fellow team members. Recommending and booking activities, restaurants with recommended vendors according to the guest profile and need. Accommodating guests by making them feel welcome, informed, and cared for during the entire length of their stay.

Handling all guest interactions with the highest level of hospitality and professionalism. Assisting guests in creating a memorable itinerary through phone calls, emails, live chat platform and online requests. Responding to guest requests in an accurate and timely manner, making recommendations based on local knowledge and hotel practices. Utilizing a variety of software programs to accurately secure activities and reservations.

Inputting purchases through the point of sale (POS) system. Printing tickets, boarding passes, confirming reservation(s), and following up on any additional information as applicable. Organizing individual or group transportation needs. Interacting with guests throughout the lobby to ensure guest satisfaction. Communicating effectively with guests and fellow team members. Anticipating and responding to guest needs. Being knowledgeable about daily hotel operations, checking daily event sheets, bulletin boards and being up to date with all changes, new procedures and events.

Performing opening/setup, breakdown, and closing of activity desk. Aiding other team members and departments to contribute to the best overall performance of the department, restaurant and hotel. Performing other duties as assigned, requested or deemed necessary by management.

Qualifications:

Knowledge/Education/

Experience:

Proficient in Microsoft applications. At least one (1) year previous experience as an Island of Hawaii activity coordinator and/or activity sales representative within the hospitality industry is preferred. Ability to operate a computerized point of sale system. Ability to speak multiple languages is preferred. High school or equivalent education. Skills/Abilities/Other Requirements:
English speaking or bilingual. Ability to make timely, effective decisions. Ability to prioritize, organize and complete work assignments. Ability to maintain good team member relations. Ability to develop and maintain effective guest relations. Ability to provide effective communication both verbal and written. Ability to prioritize, organize, and make good judgments. Strong problem-solving ability. Strong attention to detail. Ability to compute basic mathematical calculations.

Dependable.

At King Kamehameha Kona Beach Resort Courtyard by Marriott, caring for people and the community is part of who we are. Our comprehensive employment package varies by position and may include:
Pay, Healthcare & Financial Security Competitive Pay Retirement Plans:
Attractive pension and 401k programs featuring employer match options. Medical Insurance:
Choice of packages via UHA or Kaiser Medical. Dental Insurance:
Dental coverage option provided through HDS. Paid Insurance:
Free Life Insurance and Temporary Disability Insurance (TDI) fully covered. Reward & Recognition:
Programs honoring performance with incentives and awards. Commute & Out-of-Pocket Savings Transit Access:
Direct front-door access to fare-free Hele-On Bus route. Free Parking:
On-site hotel employee parking lot access during every shift worked. EV Charging:
Free access to on-property electric vehicle charging docks while working. Uniform & Apparel Care:
Free on-property uniform…