Assistant General Manager | Resort at Papakea

Assistant General Manager | The Resort at Papakea

Papakea, 3543 Lower Honoapiilani Road, Lahaina, Hawaii, United States of America

As the Assistant General Manager at The Resort at Papakea, you'll serve as a key operational leader, partnering with the General Manager to deliver exceptional experiences for owners, residents, guests, and team members. You'll oversee daily resort operations, lead and inspire high-performing teams, foster strong owner relationships, and support the AOAO Board all while ensuring the highest standards of service, quality, and operational excellence.

* Eligibility of perks is dependent upon job status

• Salary Range: $105,000 to $110,000 DOE
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans
  -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

“People never forget how you made them feel.”Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us.

We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

• Partner with the General Manager to oversee the day-to-day operations of the property, ensuring exceptional service for owners, residents, guests, and team members.
• Provide leadership and operational oversight for Front Office, Grounds, Engineering, Security, and other operational departments as assigned.
• Serve as Manager on Duty, maintaining a visible presence throughout the property and responding to operational needs, guest concerns, owner requests, and emergencies.
• Ensure resident, owner, and guest concerns are resolved promptly and professionally, utilizing effective service recovery techniques when appropriate.
• Perform front desk and guest service duties as needed, including check-in, check-out, and issue resolution during peak business periods.
• Ensure all safety, security, and emergency procedures are followed, partnering closely with the Security and Engineering teams to maintain a safe environment.
• Conduct regular property inspections to ensure buildings, common areas, recreational amenities, and grounds are maintained to the highest standards.
• Partner with department leaders to recruit, onboard, train, coach, schedule, and develop team members while fostering a culture of accountability, collaboration, and exceptional service.
• Support performance management activities, including coaching, performance evaluations, employee relations, and corrective action, in partnership with the People & Culture Business Partner.
• Assist with preparing and managing departmental budgets, monitoring labor and operating expenses, and identifying opportunities to improve operational efficiency.
• Review daily operational reports, occupancy forecasts, labor, and financial performance to ensure departmental goals are achieved.
• Support the planning and execution of preventive maintenance programs, capital improvement projects, and vendor activities while…