Spa Operations Manager - Grand Wailea, Waldorf Astoria Resort

Job Description

The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Spa Operations Manager to join the team!

The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Spa Operations Manager to join the team!

Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world's best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 3 bars, a cafe, and in-room dining.

At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community.

In this role you will be managing the operations team and assisting with the service providers team members to help cover days off. The ideal candidate will have at least 3-5 years' experience in Spa Management experience. And have experience working with Book4

Time scheduling tool.

Want to learn more? Hotel Website , Facebook , Instagram , You Tube

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Spa Operations Manager
, you’re not just overseeing daily spa operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Oversee daily spa operations:
  Manage guest service, product quality, inventory, systems, and departmental budgets to ensure smooth and effective spa performance
• Maximize revenue opportunities:
  Develop spa menus and implement marketing and merchandising strategies to support revenue growth and enhance the guest experience
• Maintain spa facilities:
  Ensure spa areas and equipment are well-maintained, clean, and in excellent working order
• Enhance guest satisfaction:
  Monitor service trends, respond to feedback, and implement improvements to elevate the overall spa experience
• Inspire and develop the team:
  Supervise, coach, and mentor team members; conduct performance evaluations, provide professional development opportunities, and recognize achievements to build, engage, and retain a high-performing team
• Uphold regulatory standards:
  Maintain compliance with health, safety, and sanitation, ensuring the highest standards of guest and team member wellbeing

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality
. Acting with Integrity and always doing the right thing. Inspiring others through Leadership
. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now
, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports…