Restaurant - Host​/Greeter

The hourly rate for this opportunity is $22.50 an hour.

• Host/Hostess create an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful, and exceptional service, while maintaining a clean, comfortable, and inviting environment.
• Demonstrate attributes of a great Host/Hostess by being aware and attentive to our guest’s needs; create conversations and share a moment, thereby making a real connection with our guests.
• Maintain warm, hospitable guest relations in all guest contact.
• Respond to individual guest needs as they occur.
• Greet all guests in a warm and enthusiastic manner upon arrival, seat them at their table, and provide them with a menu and general information about the restaurant and server.
• Prepare and maintain a list of guests waiting to be seated and communicate with guests throughout their estimated waiting time.
• Check guests in to ensure satisfaction with each food course and/or beverage, thank them as they depart, and invite them to return at a future date.
• Offer amenities to guests while they dine, including but not limited to activity sheets with crayons, lamps, reading glasses, water service, and/or pashminas.
• Ensure chits are distributed to the appropriate server, bartender, or sushi counter.
• Maintain the host stand and lobby area.
• Whip down and return all electronics to the office for charging.
• Whip down menus and replace menus that have been damaged.
• Communicate any allergies or special events the guests are celebrating to the Food & Beverage teams.
• Respond to and resolve all guest requests, complaints, or questions in a courteous and timely manner.
• Communicate to managers if assistance is needed.
• Thoroughly complete projects and assignments professionally with care.
• Answer phone calls and respond to messages through Open Table and/or phone/voicemails.
• Call and confirm guest reservations.
• Understand the restaurant menu to assist guests’ questions.
• Identify when to adjust the pace of seating to ensure proper service.
• Procedures & execute Forbes Standards as well as Hotel Standard Operating Procedures and Policies.
• Report all items in need of repair to the supervisor and maintain equipment used in work.
• Protect guest safety and well-being.
• Assume responsibility for personal growth and development.
• Always conduct oneself (act and dress) professionally; set standards for all.
• Express ideas and convey information clearly, effectively, and professionally.
• Work to resolve disagreements and be respectful of peers and co-workers.
• Scrupulously follow all Ko’a Kea Hotel & Resort policies and procedures.
• Other duties as assigned.

• Knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Knowledge of all hotel departments and functions.
• Good mathematical and basic computer skills.
• Ability to accurately use Open Table is preferred.
• Ability to actively listen to others and communicate effectively in loud environments.
• Ability to learn quickly and work in a fast-paced position with constant guest interaction.
• Ability to multi-task.
• Ability to lift, push, and pull a minimum of 20 pounds.
• Ability to perform physical activities that require considerable use of arms and legs and moving the whole body, such as climbing, lifting, balancing, walking, stooping, standing, and handling materials.
• Ability to be a team player.

• High school education.
• One year in a Host/Hostess position preferred.

• Health Insurance
• Vision Insurance
• Dental Insurance
• Pharmacy Insurance
• 401K
• Referral Bonus
• Paid Time Off
• Birthday Holiday (Full-time or Part-time only)
• Gone Fishing Holiday (Full-time only)
• Opportunities for advancement

We provide equal employment opportunities to all employees and applicants for…