Director of Front Office Operations - Grand Wailea, Waldorf Astoria Resort

Position: Director of Front Office Operations - Grand Wailea, A Waldorf Astoria Resort
Location: Wailea

The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Director of Front Office Operations to lead their elite front office team! Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world's best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets.

This includes 3 restaurants, 3 bars, a cafe, and in-room dining. At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community. Want to learn more? Hotel Website, Facebook, Instagram, You Tube Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work!

As a Director of Front Office, you’re not just providing strategic leadership and direction for the hotel’s front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. Here's what you'll do during a typical day:

- Lead front office operations:
Direct all Front Office functions, including guest service and registration, room inventory, service standards, cost controls, profitability, and departmental management, while ensuring the effective use of systems and adherence to policies
- Shape service excellence strategy:
Monitor guest service trends, assess overall satisfaction, and direct improvements to enhance the guest experience and drive long-term service quality
- Drive revenue initiatives:
Implement marketing campaigns and up-selling techniques to maximize room occupancy and boost revenue
- Integrate corporate marketing strategies:
Ensure the effective rollout and management of corporate marketing initiatives within the Front Office
- Leverage data to inform strategy:
Analyze daily reports and performance data to shape operational strategies, drive revenue, and enhance the guest experience
- Ensure product and service knowledge:
Develop strategies to keep the team well-informed of hotel products, services, facilities, events, pricing, and local attractions
- Cultivate a high-performing team:
Drive engagement and retention through performance management, professional development, and recognition programs |What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing.

Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact. Join an Award-Winning Workplace Culture At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.

As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more…