People & Culture Manager

Job Description

The People and Culture manager supports the administration and delivery of key People & Culture programs and contributes to a positive and supportive colleague experience. This role is responsible for overseeing core colleague support programs including benefits administration, leave of absence management, workers compensation and the annual open enrollment process, ensuring programs are administered accurately and in compliance with company policies and applicable regulations.

The Benefits Manager is responsible for the administration and oversight of the hotel’s colleague benefits programs. This role ensures effective management of benefits including health insurance, dental and vision plans, employee assistance programs, retirement plans, and wellness initiatives.

$80,000 - $90,000

Responsible for benefits administration and colleague support programs. Areas of responsibility include, but are not limited to, the following:

• Oversee the administration of colleague benefits programs including medical, dental, vision, employee assistance program (EAP), and other wellness benefits.
• Serve as the primary point of contact for colleagues regarding benefits eligibility, enrollment, and program questions.
• Coordinate with benefits providers and third‑party administrators to ensure accurate and timely processing of benefits.

• Responsible for monitoring and administration, report generation, and communication with employees, managers, insurance carriers and medical staff regarding Family Medical Leave Act and Hawaii Family Leave Act.
• Maintain and champion the Dayforce program when administering all benefit programs.
• Coordinate all benefit correspondence in regard to the interactive process or any and all medical letters between doctors, employee and hotel.
• Maintain accurate leave records and ensure appropriate communication with leadership regarding employee status and return-to-work timelines.

• Oversee the administration of workers compensation claims, including reporting incidents, coordinating with insurance carriers, and supporting colleagues through the claims process.
• Partner with the Risk & Safety team to ensure timely reporting and follow-up of workplace injuries.
• Responsible for claims monitoring and administration, report generation, and communication with employees, managers, insurance carriers and medical staff.
• Maintain and champion the FROL program when reporting all workers comp claims.
• Ensure all safety action plans are followed up with the injured worker and employee.
• Support Director of Safety and Security on all safety programs.
• Maintain all OSHA reporting and incident recordings.

• Administer the hotel’s 401(k) retirement program, including colleague education, enrollment support, and coordination with plan administrators.
• Provide information and guidance to colleagues regarding retirement plan participation and available resources.

• Coordinate and lead the annual open enrollment process for all eligible colleagues.
• Communicate benefits options clearly and support colleagues in understanding their selections.
• Ensure timely completion of enrollment and coordination with providers.

• Develop and deliver clear communication regarding benefits programs to colleagues and leaders.
• Conduct benefits orientations and informational sessions to support colleague understanding of available programs.
• Partner with the Learning & Development team to incorporate benefits education into new colleague orientation.

• Ensure benefits programs comply with company policies and applicable federal and state regulations.
• Maintain accurate benefits records and documentation.
• Prepare reports related to benefits participation and program utilization as required.

• Provide timely, personalized, and professional service to colleagues regarding benefits-related matters.
• Maintain confidentiality when handling sensitive colleague information.
• Support People & Culture leadership with benefits program administration…