People & Culture Manager; Learning & Development

Company Description

Fairmont Kea Lani is Hawaiʻi’s only all‑suite and villa luxury oceanfront resort located on the south shore of Maui in Wailea. The property sits on 22 acres of tropical landscape and offers authentic Hawaiian cultural experiences and genuine personal service that embody the spirit of Aloha.

The team provides opportunities such as full‑moon staff hikes, beach clean‑ups, appreciation luncheons, and birthday holidays, fostering personal and professional growth.

• Comprehensive benefits package (Medical, Vision, and Dental) including extended benefits like Basic insurance, TDI, and Long‑Term Disability for regular full‑time and part‑time employees
• 401(k)
• One complimentary duty meal for all employees that work more than 6 hours per shift
• Food & Beverage discount at Fairmont Kea Lani (venue specific and discount may vary)
• Wellness offerings
• Employee benefit card offering discounted rates worldwide through Accor
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities

The People and Culture Manager (Learning & Development focused) supports the development and delivery of key People & Culture initiatives that strengthen colleague engagement, leadership development, and service culture across the hotel. The role includes designing, implementing, and facilitating training programs that develop leadership capability, strengthen service culture, and support colleague growth. This position plays a key role in supporting colleague engagement and developing future leaders by equipping teams with the skills, knowledge, and confidence needed to deliver exceptional experiences for guests and one another.

Salary range: $80,000 – $90,000

• Design, implement, and evaluate training programs for leaders and colleagues across all departments.
• Develop an annual Learning Journey aligned with hotel priorities, brand initiatives, and leadership development goals.
• Create and facilitate engaging training sessions including leadership development, service culture, compliance, and professional skills.

• Lead the hotel’s new colleague orientation program, welcoming and introducing colleagues to the hotel’s culture.
• Partner with department leaders to ensure effective functional onboarding and training plans for new colleagues.
• Oversee the introductory period review process.

• Facilitate leadership development programs for supervisors, managers, and emerging leaders.
• Coordinate career development initiatives to support internal growth.
• Provide coaching and guidance to leaders on communication, performance management, and team development.

• Reinforce Fairmont service standards and hospitality culture through training initiatives.
• Partner with operational leaders to strengthen guest experience through learning initiatives.
• Support Service Culture recognition programs and participate in the Onipa’a Recognition Committee.
• Deliver all colleague trainings to include Fairmont Service Promise and Service Culture training.

• Ensure completion of required compliance training and safety training including harassment prevention and workplace safety programs.
• Maintain accurate records of all trainings, certification expirations, and track completion through learning systems and metrics.

• Track participation, completion rates, and training effectiveness.
• Provide reporting and insights to P&C leadership to help identify training gaps and development opportunities.
• Support the management and organization of training materials, learning tools, and development resources across the hotel.
• Evaluate training effectiveness through feedback and operational outcomes.
• Identify training gaps and recommend development opportunities.

• Partner with department leaders to identify learning needs and development opportunities.
• Partner with…