Network Administrator

The Alaka'ina Foundation Family of Companies (FOCs) is looking for a Network Administrator to support our government customer located in Maui, Hawai'i.

• Perform configuration, installation, monitoring, troubleshooting, repair, preventative, and corrective maintenance for all site operational network infrastructure to include all routers, switches, encryption devices, peripheral equipment, file/print servers, software, configuration, security and vulnerability management, and interfaces.
• Ensure continuous network access and to perform troubleshooting and recurring maintenance required to restore network service, improve security, reliability, and performance.
• Maintain Uninterrupted Power Supply (UPS) capability to all critical network components to maintain system availability.
• Install, operate, and maintain vulnerability management hardware and software.
• Maintain, update, and enforce AFIN network security policies to detect unauthorized network activity and maintain records of compliance.
• Apply and maintain network management Automated Information Systems (AIS) to include Solar Winds, Splunk, Puppet, Cisco Identity Services Engineer (ISE), Cisco Prime, Terminal Access Controller Access Control System (TACACS), and GEM X Universal Remote Encryptor Manager.
• Configure, manage, and maintain all VoIP/PA/VTC/Intercom systems to include Cisco Unified Call Manager (CUCM) servers, Cisco media gateway routers, analog phones, vIPer, and Cisco 7900-series, 7800-series, and 8800-series IP telephones.
• Respond, troubleshoot, and mitigate all connectivity, signal quality, degradation of services, and capacity concerns by utilizing the current Network Management System.
• Perform cryptographic rekeys in support of SIPRNet and JWICS operations.
• Respond to support calls, emails, tickets, and outages from SPSS customers and the Communications Focal Point (CFP). Provide end-to-end troubleshooting for NIPRNet, SIPRNet, and JWICS LAN, MAN, WAN, PA, VoIP, and VoSIP systems.
• Perform installation support for NIPRNet, SIPRNet, and JWICS LAN, MAN, WAN, VoIP, or VoSIP requirements.
• Support all integration projects during installations and/or equipment enhancements.
• Support all inspections of the Contractor's area of responsibility (e.g., CCRIs, Inspector General visits, Unit Self-Assessments Program) and related checklists.
• Provide change management, software patching, administrative support, troubleshooting, and repair for 15
  
  SPSS communications systems encompassing the operational network.
• Assist End User specialists with troubleshooting any network issues affecting communications systems to include Windows 7 workstations, Windows 10 workstations, Windows Server 2008, Windows Server 2012, Red Hat Enterprise Linux (RHEL), Network Printers, Commercial Mobile Devices (CMD), Land Mobile Radios (LMR), and Video Teleconferencing Systems (VTCs).
• Troubleshoot and repair failed automated patching on client systems.
• Apply DISA STIGs, IAVAs, TCNOs, TCTOs and Local Security Guidelines, following local change management policies and procedures.
• Answer calls, e-mails, and tickets submitted by customers within 24 hours of notification.
• Remotely troubleshoot and resolve end user support tickets and work orders. If on-site repair is required, coordinate and transfer tickets to End User specialists for response and resolution.
• Maintain and administer an integrated data management system for collection, control, publishing, and delivery of all program documents, including but not limited to:
  Standardized Switch/Router Configurations, Network Topology Diagram, IP Address Management, Virtual LAN Management, TCNO Database, AFNetOps Compliance Tracker, and STIG Compliance Checklists.
• Provide the government with electronic access to this data, including access to printable reports. Documentation shall also include equipment listing with serial/model numbers and manufacturer specifications.
• Perform cable installation, fabrication, and management including Protected Distribution Systems (PDS), fiber optic cabling, and CAT 5E/6E cabling.
• Maintain, renew, receive, and distribute all essential software licenses for network operations.
• Meet response time targets: 100% for emergency; 95% for urgent; and 90% for routine tickets.
• Maintain CFP support hours: 07:00–16:30, Monday through Friday (Bldg. 550) and 06:00–15:00 (MSSC), excluding Federal Holidays.
• Other duties as assigned by supervisor.

• DoD 8140 IAT Level 2 Certified
• CCNA/CISSP (Preferred)
• Bachelor's degree in IT field (Preferred)

Three (3) years related experience

• Must be a U.S. Citizen
• Must pass Single Scope Background Investigation (SSBI)
• Must have an active DoD SECRET clearance, must be willing to obtain TS/SCI clearance

The Alaka`ina Foundation Family of Companies (FOCs) is a fast-growing government service provider. Employees enjoy competitive salaries. Eligible employees enjoy a 401K plan with company…